Bhanu Bhakta Regmi

Regional Manager @ WorldLink Communications

About

I am a results-driven Regional Manager in the ISP sector, leading multi-branch operations with a strong focus on revenue growth, market expansion, and operational excellence. Currently, I oversee regional performance across multiple branches, driving paid sales, accrual revenue, and customer experience while ensuring service quality standards. My role involves aligning field execution with strategic objectives, optimizing pricing and packaging, and implementing performance-driven incentive models. I have hands-on experience in: Revenue growth and P&L ownership Sales and distribution management Market expansion and penetration strategies Customer experience and retention Data-driven decision making and performance analytics I am particularly interested in transitioning into roles focused on pricing strategy, product development, and business growth, where I can contribute at a more strategic level.

Country

Nepal

City

Kathmandu

Industry

Information Technology & Services

Skill

Customer Quality, Change Management, Sales & Operations Leadership, Regional Business Management, Revenue Growth Strategy, Performance Analysis, P&L Management, Operational Excellence, Operational Strategy, Negotiation, Problem Solving, IT Operations, Business Process, Contract Negotiation, Analytical Skills, Microsoft Excel, Microsoft Office, Sales Management, C (Programming Language), Strategic Planning

Experience

Regional Manager

WorldLink Communications

2025-11 - Present · 11 mos

Jawalakhel

Regional Manager – Sales & Operations WorldLink Communications Ltd. Lead regional operations across multiple branches, driving revenue growth and market expansion Manage end-to-end sales performance including paid sales, accrual revenue, and pipeline conversion Design and execute incentive programs to improve productivity and ROI Oversee branch-level KPI performance, including service quality and customer experience indices Align regional execution with organizational growth strategy and business targets Drive adoption of new technologies (e.g., next-gen broadband/6G initiatives) Analyze market trends and optimize pricing, packaging, and go-to-market strategies Collaborate cross-functionally with technical, finance, and CX teams for business outcomes

Regional Manager

WorldLink Communications

2025-11 - Present · 11 mos

Butwal

Regional Manager

Vianet Communication

2022-2 - 2025-11 · 3 yrs 10 mos

Lalitpur District, Nepal

Sales & Business Development • Regional Sales Strategy & Execution • Revenue Growth & Target Achievement • Enterprise Sales Management • Channel Partner Development • Cross-Selling & Upselling Strategies Customer Focus & Retention • Customer Relationship Management (CRM) • Churn Reduction & Retention Strategy • Customer Experience & Service Recovery • Complaint Handling & SLA Management Leadership & Team Management • Branch Operations Oversight • Team Building, Training & Mentoring • Performance Evaluation & KPI Management • Recruitment & Talent Development Market & Strategic Analysis • Market Trends & Competitor Analysis • Business Expansion & Market Entry Strategy • ROI & KPI Analysis • Budgeting, Forecasting & Financial Planning Operational Excellence • Field Sales Action Planning • Vendor & Partner Management • Government & Regulatory Liaison • Risk Management & Problem Solving Professional Attributes • Strong Communication & Negotiation • Decision Making under Pressure • Multi-tasking & Organizational Skills • Result-Oriented & Customer-Centric Approach Industry/Technical Skills (Specific to ISP/Telecom) • ISP & Broadband Market Dynamics • SLA (Service Level Agreement) Management • Service Compensation & Refund Policy Handling • Internet Service Product Knowledge (FTTH, IPTV, OTT, Bandwidth Guarantee)

Branch Manager

Vianet Communication

2020-2 - 2022-3 · 2 yrs 2 mos

NEPALGUNJ

Branch & Business Management • Branch Operations Management • Business Planning & Budgeting • Target Setting & Achievement • Performance Monitoring & Reporting Leadership & People Management • Team Leadership & Motivation • Staff Hiring, Training & Development • Supervising Functional Managers & Supervisors • Performance Evaluation & Discipline Management Customer Focus & Service Quality • Customer Relationship Management (CRM) • Complaint Resolution & Service Recovery • SLA Adherence & Quality Assurance • Churn Management at Branch Level Operational Excellence • Policy & Procedure Compliance • Internal Controls & Risk Minimization • Operational Process Improvement • Decision Making & Problem Solving Sales & Growth • Local Sales Strategy & Execution • Marketing & Promotion at Branch Level • Cross-Selling & Upselling of ISP Products (FTTH, IPTV, OTT) • Enterprise Customer Engagement Professional Attributes • Strong Communication & Negotiation Skills • Analytical & Strategic Thinking • Conflict Resolution & Team Harmony • High Accountability & Result Orientation