BHAGYASHREE DUKHANDE

BHAGYASHREE DUKHANDE

Operations Manager @ Capgemini

About

• Software professional with 10 years of experience into Quality analysis, Project Management and Reporting. • Worked on tools like Azure DevOps, Power BI, ServiceNow Dashboards for tracking SLA and reporting. • Preparing documents/templates for process enhancements. • Prepared monthly reports on Quality and Compliance for Team Leaders and Management • Facilitate weekly meetings with key stakeholders to help identify needs and improve service. • Take ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction. • ITIL V3 and Prince 2 Certified. • PMP/Agile Internal training completed. • Worked as a Project coordinator for an Australian Telecom client. • Managed end to end delivery of complex infra projects for over 50+ customers including new installations and live site migrations. • Experience in Project Management/Service Delivery Management with effective coordination with clients & stake holders for an end to end service delivery. • Possess excellent interpersonal, communication and organizational skills. • Having excellent Client management and Escalation handling skills. Highly focused on targets and meeting deadlines with accuracy.

Country

India

City

Pune Division

Industry

Information Technology & Services

Skill

IT Service Management, Operations Management, Service Delivery, Quality Management, Demand Forecasting, Project Management, ITIL v3 Foundations Certified, OSI Model, Routing Protocols, Network Security, C++, SQL, Java, Operating Systems, Windows, PRINCE2

Experience

Capgemini

Operations Manager

Capgemini

LinkedIn
2022-2 - Present · 4 yrs 8 mos

Pune, Maharashtra, India

Infosys

Quality Analyst

Infosys

LinkedIn
2016-3 - 2024-3 · 8 yrs 1 mo

Pune, Maharashtra, India

Infosys

Project Cordinator

Infosys

LinkedIn
2014-11 - 2024-3 · 9 yrs 5 mos

Pune, Maharashtra, India

• Understanding project scope and creating documents for the gathering project’s requirements. • Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. • Monitor projects on an on-going basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary. Acting as a single point of contact for communicating the project status to all stakeholders. • Ensure the quality of all documents and data to assure the projects integrity. Work with the Senior Project Manager to report analyzed data and communicate results. • Analyzing project risks and issues and to prepare a project contingency or backup plan. • Managing Relocation, Migration, Upgrade, Modification and New services as per Customer Requirement. • Coordinating with third-party vendors for smooth supply of devices/equipment. • Work with the Resource Manager for resource scheduling for service installations and activation. • Working with onsite technicians for device installations. • Record milestones, expenses, and measures of success. Print large volumes of materials required for the project. Monitor all project related logistics for proper facilitation of billing. • Closing loop with Service Assurance for understanding customer concerns and providing necessary solutions

Infosys

System Engineer Trainee

Infosys

LinkedIn
2014-2 - 2014-6 · 5 mos

Mysore

Trained in Operating system, Java, SQL, Software Engineering, Networking (Network Fundamentals basics and Network Security).

Education

M.H. Saboo Siddik College Of Engineering

M.H. Saboo Siddik College Of Engineering

LinkedIn

Electronics and Communications Engineering

2009 - 2016 · 7 yrs

BHAGYASHREE DUKHANDE's Contact Information

Email

******@***.com

Phone

(**) *** ****

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