BHAGYASHREE DUKHANDE
Operations Manager @ Capgemini
About
• Software professional with 10 years of experience into Quality analysis, Project Management and Reporting. • Worked on tools like Azure DevOps, Power BI, ServiceNow Dashboards for tracking SLA and reporting. • Preparing documents/templates for process enhancements. • Prepared monthly reports on Quality and Compliance for Team Leaders and Management • Facilitate weekly meetings with key stakeholders to help identify needs and improve service. • Take ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction. • ITIL V3 and Prince 2 Certified. • PMP/Agile Internal training completed. • Worked as a Project coordinator for an Australian Telecom client. • Managed end to end delivery of complex infra projects for over 50+ customers including new installations and live site migrations. • Experience in Project Management/Service Delivery Management with effective coordination with clients & stake holders for an end to end service delivery. • Possess excellent interpersonal, communication and organizational skills. • Having excellent Client management and Escalation handling skills. Highly focused on targets and meeting deadlines with accuracy.
India
Pune Division
Information Technology & Services
IT Service Management, Operations Management, Service Delivery, Quality Management, Demand Forecasting, Project Management, ITIL v3 Foundations Certified, OSI Model, Routing Protocols, Network Security, C++, SQL, Java, Operating Systems, Windows, PRINCE2
Experience

Project Cordinator
Pune, Maharashtra, India
• Understanding project scope and creating documents for the gathering project’s requirements. • Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. • Monitor projects on an on-going basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary. Acting as a single point of contact for communicating the project status to all stakeholders. • Ensure the quality of all documents and data to assure the projects integrity. Work with the Senior Project Manager to report analyzed data and communicate results. • Analyzing project risks and issues and to prepare a project contingency or backup plan. • Managing Relocation, Migration, Upgrade, Modification and New services as per Customer Requirement. • Coordinating with third-party vendors for smooth supply of devices/equipment. • Work with the Resource Manager for resource scheduling for service installations and activation. • Working with onsite technicians for device installations. • Record milestones, expenses, and measures of success. Print large volumes of materials required for the project. Monitor all project related logistics for proper facilitation of billing. • Closing loop with Service Assurance for understanding customer concerns and providing necessary solutions
BHAGYASHREE DUKHANDE's Contact Information
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