Beáta Simon-Nagy
Employee Experience Operations IT Specialist @ Roche
Hungary
Budakeszi
Outsourcing/Offshoring
Remote Troubleshooting, Written Communication, Problem Solving, Phone Etiquette, Tourism, Teamwork, Help Desk Support, Microsoft Office, Communication, Soft Skills, Customer Support, Troubleshooting, Technical Support, English, Customer Service, Italian
Experience
Employee Experience Operations IT Specialist
Roche
Budapest, Hungary
IT Service Desk Specialist
Roche
Budapest, Hungary
Technical Support Analyst
Covalen
Budapest, Hungary
Responsibilities: • Troubleshoot basic technical issues via Phone, Chat and Email for English, Italian, Hungarian users • providing the customer with a solution through information gathering and problem research, do basic troubleshooting, diagnose and log customer issues • escalate ticket to the appropriate resolution group, dispatch incidents via the ticketing system
Technical Support Analyst
Hewlett Packard Enterprise
Budapest, Hungary
Responsibilities: • email and chat handling • taking calls • providing the customer with a solution through information gathering and problem research, do basic troubleshooting, diagnose and log customer issues • escalate ticket to the appropriate resolution group, dispatch incidents via the ticketing system
Banquet Server
The Park Hotel, Dungarvan with Holiday Homes and Health Club
Customer Service, Office Manager
Budapest Brand Nonprofit Plc.
Budapest, Hungary
Customer service of Tourism Office of Budapest Responsibilities: • providing information by email for tourists and personal customer service at Liszt Ferenc International Airport and at the Buda Castle Area
Catering Server
Sofitel
Budapest, Hungary
Education
University of Szeged
Italian and English Language and Literature
Università per Stranieri di Siena
Beáta Simon-Nagy's Contact Information
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