beverly hooper

interim head of it applications, first customer contact centre

About

TSGN Mobilisation IT Programme Manager at The Go-Ahead Group PLC

Country

united kingdom

City

london

Industry

transportation/trucking/railroad

Skill

project management, change management, management, stakeholder management, project planning, rail, project delivery, business process improvement, program management, transportation, operations management, business analysis, integration, team leadership, process improvement, contract management, customer service, microsoft office, negotiation, team management, strategy, business strategy, strategic planning, business process, windows, governance

Experience

interim head of it applications, first customer contact centre

first group

2020-7 - Present · 6 yrs 3 mos

technical customer service advisor

domainnamesgb.com

2003-1 - 2004-6 · 1 yr 6 mos

customer service advisor

domainnames.com

2000-1 - 2003-1 · 3 yrs 1 mo

technology business analyst

the go-ahead group plc

2006-6 - 2011-11 · 5 yrs 6 mos

rail - smart media programme manager

the go-ahead group plc

2011-11 - 2014-5 · 2 yrs 7 mos

Responsible for overseeing the implementation of the ITSO Smartcard Scheme for Go-Ahead Rail operating companies. Main responsibilities include supplier management and escalation, reviewing and creating business processes to support the scheme, coordinating ITSO systems integration issues with suppliers, managing projects to deploy new products and functionalities within the scheme, management and review of ITSO contracts, and liaison with Rail companies' smartcard teams.

technology analyst

the go-ahead group plc

2004-6 - 2006-6 · 2 yrs 1 mo

tsgn mobilisation it programme manager

the go-ahead group plc

2014-5 - 2015-8 · 1 yr 4 mos

Responsible for Programme Managing the IT integration of the First Capital Connect and Southern Rail franchises into the new Govia Thameslink Rail Franchise. Responsibilities include ensuring all IT systems and services within the existing FCC franchise continue to operate on day 1 of the new franchise (14th September 2014), managing the integration of the existing Southern IT systems into the new GTR franchise in July 2015 as well as ensuring any DfT committed obligations relating to IT are delivered to the relevant dates as per the franchise agreement.