beth mills

* Manage multiple Global Non-Standard Service Request (NSSR) Teams * Onboard new accounts into the Account Business Management (ABM) organization for NSSR * Apply best in practice standard process documentation for NSSR across multiple accounts * Cross train NSSR teams for a leveraged organization model * Interact with the Client to build the HP revenue business * Global standard Aldea tool Subject Matter Expert for multiple accounts * NSSR Subject Matter Expert for the Organization * Manage Customer relationship and Expectations * Obtained ISO 2000 Certification for Kraft Foods Global Account * Created and Generate manual Global Operational Reports * Established NSSR Service Level Objectives with the customer * Provided Subject Matter Expert consulting to other HP accounts on NSSR standards and best practices * Executed a Go To Green Plan on large global accounts and brought them to a Green within the customer Service Level Objectives

* Provides financial assessment to the Client Delivery Executives on quotes to Global Service Contracts * Team lead of the proposal team during the transition to the 2006 Global Service Contract * Subject Matter Expert on Global IT Service Request (ITSR) * Coordinated with EDS Contract Professionals to put a Global ITSR Road Map in place for the new ITSR request * Put a Global Delivery Transformation training program together for the ITSR, trained/implemented globally * Business unit lead on the Systems and Service Portfolio project * Develop a profile for each financial transaction to GM * Perform validation and convert EDS/GM financials with the GM customer * Wrote the description of service agreements for all systems and services provided to GM * Trainer to System and Services Portfolio project resources * Prepare the monthly review presentation of metrics, projects, growth, business plan updates, & financials * Billing Error Savings for EDS of approximately $156,276.00 annually for my project areas within Business Services

* Assisted in problem solving technical issues at customer sites * Performed escalation tactics to executive management when technical outages occurred * Generated daily metrics of change controls in the technical infrastructure * Implemented and maintained a 24x7 scheduling database for a team of 26 employees

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