beth fishkind
helpdesk support analyst
About
A+ Certified Desktop Support Specialist, experienced in installation, troubleshooting, and repair of PC Hardware and Windows 7 and 10. Ablilty to manage user accounts in Microsoft Server Active Directory and join PCs to the Domain. Network experience includes TCP/IP, DNS, DHCP, SOHO routers, and switches. Knowledge of ServiceNow, GoverLan, and Microsoft Office. Excellent communication skills, including the ability to patiently troubleshoot problems with end users and explain solutions.
united states
new york
information technology and services
desktop support, customer service, windows 7, windows 10, windows server, microsoft outlook, microsoft word, computer hardware troubleshooting, internet troubleshooting, android, linux, photography, adobe photoshop, adobe photoshop lightroom, digital photography, computer networking, network administration, content management systems, front end development, wordpress, active directory, networking, internet protocol suite, operating systems, computer repair, technical support, microsoft office
Experience
helpdesk support analyst
rcm technologies
technical support analyst
prohealth care assoc.
lab technician
spencerlab digital color laboratory & spencermetrics
* Executed quality and reliability ink and cartridge comparison studies. * Followed detailed methodologies for all testing procedures for several lab studies. * Began building new SpencerMetrics website with WordPress and Elementor. * Assisted CEO in creating SpencerMetrics product presentations for trade shows.
it technician
hunter business school
Troubleshoot and repaired computer hardware, printers, and operating systems. Maintained network, including wiring, switches, routers, and networked printers. Managed users in Active Directory on Microsoft Server 2012r2 and joined PCs to domain. Daily interaction with end users, determining their tech issues and finding and explaining solutions.
Education
hunter business school
hofstra university
computer science
state university of new york empire state college
writing
beth fishkind's Contact Information
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