Patrick Bertram

Full cycle recruitment of Nurse Practitioners, Physician Assistants, Radiologic Technologists, and Medical Assistants for 50 urgent care clinics. Created employee schedules. Coordinated unanticipated staff adjustments on a daily basis. Managed Human Resources related inquiries ranging from time- off requests to conflict resolution. Tracked attendance infractions and enforced subsequent warnings and penalties. Tracked and enforced completion of online training modules. Posted internal communications regarding status changes, benefits, and company policy. Maintained Employee Records. Performed in-person HR presentation at new hire orientations Hosted clinic grand openings. Coordinated concerts, sporting events, and company parties.

Monitored schedule adherence for Customer Support and Payment Operations teams. Directed real-time role adjustments to ensure required service goals. Led daily presentation summarizing Customer Support & Payment Operations performance, forecasted future performance. Provided team performance analysis in two hour intervals using reportage from Tableau, Purecloud, and Salesforce. Ran weekly reportage of Care Team based on individual performance factors. Coordinated leave requests, shift swaps, trainings, meetings, and projects.

Conducted fraud investigations to determine customer viability. Built cases to dispute bank chargebacks. Performed iterative billing and collections practices.

Fulfilled customer requests and resolved escalations. Casework performed via email, phone calls, and live chat. Coordinated appointments for in-house Trunk Club Stylists.

Ensured standards of online advertising packages prior to launch.

Maintained ongoing contact with with client base to promote engagement and sustain retention. Collaborated with Advertising Consultants on retention strategies Sold ad packages and ancillary features. Performed annual account reviews with clients and communicated rate increases. Worked company booth at multi-family housing industry trade. shows.

Devised​ ​integrated​ ​news​ ​tracking​ ​solutions​ ​for​ ​public​ ​relations​ ​companies, government​ ​agencies,​ ​non-profit​ ​organizations​, ​and​ ​other​ businesses.