bertica thomas

Answered inbound calls regards healthcare, 401(k), retirement and pension plans.

Inbound call center describing documents needed to verify eligible dependents.

Receive inbound calls in fast paced environment regarding bill inquiries, payments, scheduling service appointments, upgrading services and new sales.

Received inbound calls, quote insurance coverage and cash values. Typing, filing, data entry, faxing, and excellent customer service and other multiple tasks in fast paced environment.

Review and analyze new customer sales orders against the customer’s purchase order and other pertinent information prior to their release to the warehouse for shipping to ensure the accurate generation of an invoice to the customer, reducing the necessity to credit and rebill invoices. Review and analyze new lease account orders to ensure accuracy with contract.

Provided product information and services. Receive high volume inbound calls, Quote lease payoffs, endorse insurance checks, Special customer requests, training other customer services representatives.

Process advance purchased tickets sales. Provide fare and schedule information in a fast-pace high volume inbound call center.