Bernice Mwende

Check-in: - Ensures that check-in counters are ready to ensure smooth and on-time check-in process through actively performing queue combing, identifying and screening passengers with potential issues before reaching the check-in desk - Handles the opening and closing of the check-in counters in alignment with the flight status and the boarding activities to ensure on-time flight departure - Communicates with the Flight Management Unit (FMU) to ensure the required information and updates with regards to special action plan for handling flight is transferred Detention Centre Check-in: - Maintains close coordination with police authorities and airlines for smooth facilitation and check-in of DEPCO passengers Boarding: - Supervises and handles the boarding gates in line with the turnaround aircraft activities to ensure safe on-time departure of the flight - Monitors and ensures that the agreed service requirements for the concerned airlines are effectively implemented (boarding sequence, hand baggage collection) - Controls activities at the boarding gate and ensures accurate re-conciliation of the boarding pass - Implements the airline specific boarding and announcement procedures in order to have smooth boarding process - Updates the screens at the gate on flight details to ensure that passengers are informed and updated - Communicates passenger load-off or no show promptly to the Aircraft Loading Supervisor to ensure the required arrangements are carried out in a smooth, safe and efficient manner (offload of baggage, update of load sheet) - Operates aircraft passenger loading bridges on both arriving and departing flights in line with the safety and operational procedures in order to safeguard the passenger aircraft against possible ground damage - - Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction , being a role model for the desired safety behaviours and leading with safety

- Fully adhere to all operational procedures with regards to travel, immigration and safety regulations. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, lounge, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Monitors baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage. - Helps the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system. - Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that thev are directed to the relevant check-in counters and are handled efficiently. - Perform check in task as per Emirates and IATA standards ,check Timatic and airline brief sheet search passenger by pnr, asking security questions, looking out for dangerous goods label, ensure facial recognition and to ensure a systematic handover briefing to the passenger • Initiate boarding at the gates, following laid down boarding priorities,announcements,hand baggage removal. - Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers - Performing ramp activities that includes ramp coordinator and departures.

•Setting up marquees, arranging tables and assisting with the preparation of event spaces •Greeting customers as they arrive at the venue, directing guests to tables, providing menus and taking orders •Delivering food from the kitchen to guests at the table or to a self-service area •Assembling sandwiches, sourcing ingredients from the stock room •Keeping drink service areas fully stocked with beverages •Taking drinks orders and serving drinks to guests at their table or throughout the venue •Opening wine bottles at the table and pouring drinks •Wiping down tables and chairs, removing rubbish and clearing event spaces •Represented fresh market in global village 2021-2022 season

-Asess produce as it is picked -Checking for ripeness -Discarding any pieces that over ripened or that show signs of rotting or diseases -Ensure that the shelves of the store are stocked with products -Arrange and display stocks -Help customers finding items in the store -Provide customers with information about items.