Bernard Chin

GBS+ APAC Leader - Kuala Lumpur @ Ecolab

About

I have over 25 years of experience in the GBS/BPO sector, with a track record of delivering revenue growth, operational excellence, and customer satisfaction. I hold several certifications, including COPC, Prince2, and Digital Marketing, that demonstrate my commitment to continuous learning and improvement. My core competencies include new business development, operations management, project management, and financial controllership. I excel at building and executing dynamic business plans to optimize sales operations and deliver exceptional value to clients. I am skilled in developing, mentoring, and leading high-performance teams that consistently exceed organizational expectations. I am dedicated to employing mastery of Scrum and Lean Six Sigma principles to transform operations and take organizational performance to new levels of success. I am passionate about driving innovation, AI, automation and digital solutions that generate higher efficiency and a better customer experience.

Country

City

Malaysia

Industry

Outsourcing/Offshoring

Skill

Strategy, Outsourcing, Call Centers, BPO, Team Management, New Business Development, Vendor Management, Business Strategy, Operations Management, Telecommunications, Customer Experience, Strategic Planning, Service Delivery, Change Management, Business Process Improvement, Account Management, Team Leadership, Start-ups, Sales Management, Call Center

Experience

GBS+ APAC Leader - Kuala Lumpur

Ecolab

2024-6 - Present · 2 yrs 4 mos

Malaysia

Global Head, BPO

Adecco

2023-7 - 2024-5 · 11 mos

Singapore

Chief Operating Officer

2019-6 - 2023-5 · 4 yrs

Malaysia, Singapore

Responsible for the rapid growth of the Singapore and Malaysia organizations. Led the organization with a focus on growth, profitability, operational excellence, and transformation.

Investor & Managing Director

Taskbots Technologies

2016-11 - 2019-6 · 2 yrs 8 mos

Singapore

Senior Director & Head, Digital Operations ASEAN Market Lead

Cognizant

2017-8 - 2018-8 · 1 yr 1 mo

Singapore

Responsible for generating and delivering BPS business across all industries, in the ASEAN region. Developed and implemented a Go-to-market plan and led deal pursuits, operations management & excellence for Digital Operations in South-east Asia. Holds P&L accountability for organic & inorganic growth. Delivery sites: Singapore, Malaysia, Philippines & India. Areas of focus: Change Management * Operations Management * Process Excellence Process Automation * Business Reviews * Client Engagement Business Planning * Service Portfolio Management * Business Development

Regional Business Director, BPO

Arvato Financial Solutions

2012-10 - 2016-10 · 4 yrs 1 mo

Singapore

Arvato Financial Solutions, Global F&A, Singapore (a Bertelsmann’s company) Regional Business Director, Business Process Outsourcing reporting to the Global BPO Director with a complete P&L responsibility for the Asia Pacific Delivery Centre in supporting a global Fortune 50 account. Managed onsite and offshore operational improvement and transformation initiatives. Held P&L accountability and ownership for growth, visibility, operations management, transitions and process excellence. Supported the successful bid of a 5-year global contract renewal that was won in July 2014. Managed the resulting and successful onshore transformation and transition to Manila. Delivery sites: Singapore and Philippines Areas of focus: Change Management * Operations Management * Process Excellence Transformation Mgmt * Service Portfolio Mgmt * Client Engagement Forecasting and WFM * Ideation and Innovation * Business ReviewsA