Bernard Tan

1. Responsible for the business development & maintain a good relationship with existing and potential large enterprise customers to identify new opportunities. 2. Up sell in existing large enterprise clients with winning strategy. 3. Understand customers' sector and challenges to build a complete total solution to help customers overcome the challenges. 4. Develop close and strategic relationships with the customers at all levels, with the aim of translating customers’ business needs into revenue optimisation. 5. Responsible in providing excellent customer service through responding to customer’s enquiry, scheduling appointments, and tender participation.

1. Conduct solution presentation to prospects. Those solutions are Vision AI and document management systems. 2. Identify prospect’s current needs and problems by understanding their business process and direction. 3. Discuss and work with consultant to develop a solution for prospects. 4. Liaise with Marketing Department to prepare P&L and solution pricing for prospects and ensure healthy margin and revenues for the company. 5. Follow up with the Account Manager, Consultant and Post-Sales Team to drive the implementation.

January 2023 – February 2024 a) Corporate Sales • Search potential buyers for company’s e-commerce platforms. • Call, text, send emails and arrange virtual meetings with potential buyers for discussions. • Follow up with quotations, purchase orders, invoices and payments with buyers and platform teams. b) Merchant Recruitment • Recruit merchants for myTRADEDIGITAL,SME Business Facilitation Hub, and SabahTAMU platforms. • Follow up the required documents from merchants for onboarding. January – December 2022 a) Merchant Recruitment • Manage the merchant recruitment for V-Circle Mall and Matta Online platforms in the Merchant Recruitment Team by recruiting merchants, compiling weekly reports from team members and updating the progress to the HOD and Platform Directors. • Liaise with internal departments to ensure the merchant onboarding is successful. • Monitor the sales volume for existing merchants. • Work with the platform teams to communicate the marketing campaigns to merchants. b) Selling Payment Solutions • Approach e-commerce merchants and promote V-Circle Pay (Payment Gateway). • Discuss with merchants and internal teams on the solutions needed. • Ensure the merchants submit the required documents for a successful onboarding.

• Recruit new merchants for Hong Leong Bank financial services - All-in-One terminal, Tap On Phone and E-Commerce. • Provide and service existing merchants’ needs. • Monitor and ensure existing merchants’ monthly sales volume is growing. • Support Fraud Management Unit (FMU) in investigation if the need arises. • Train merchants on card acceptance and authorization procedures to minimize chargeback and dispute.

• Recruit SMEs and corporates for NIUM remittance platform. • Monitor clients' transactions weekly. • Assist clients in the onboarding process. • Perform daily cold-calls.

a) Selling Payment Solutions • Recruit key merchants for GoBiz All-in-One Terminal. • Manage agents who are recruiting merchants for the company. • Track agents’ performance and report to management. • Liaise with internal teams to ensure the merchant onboarding is successful. • Manage complaints and enquiries from key merchants and agents. b) Getting Marketing Deals for E-Commerce Platforms • Approach merchants to feature their e-vouchers on Boost, Ugift, MeDeals and China banks’ websites and mobile apps. • Negotiate with merchants to offer good discounts and deals for their e-vouchers. • Draft and propose the marketing mechanics for merchants. • Prepare agreements and authorization letters for merchants. • Track the results of the campaigns by extracting data from our ERP system.

• Acquire merchants for MyKad Smart Shopper app. • Assist agents in acquiring merchants, closing deals and writing proposals. • Follow up with Operation Team on the deployment of device at merchant’s outlet.

• Collaborate with merchants and corporates to run a marketing campaign to promote SGI Vacation Club and offer complimentary stay to their members. • Negotiate with merchants and corporates to offer attractive deals for SGI Vacation Club members. • Prepare agreements, monitor the outcomes of the marketing campaigns and lead generation for the Sales Team.

• Recruit merchants for Mobiduu Apps which offers loyalty programme, prepaid card, deal vouchers and mobile payment. • Follow-up with participated merchants on the device installation and marketing campaigns. • Source potential merchants by walking-in to their outlets or searching them from online.

1. Recruit partners to participate in AirAsia BIG loyalty program by purchasing AirAsia BIG Points or converting partner’s loyalty points to AirAsia BIG Points and vice-versa. 2. Track daily points transactions. 3. Identifying and following up with prospects to create new opportunities for company.