Bernard Gomes

Heading one of the vertical under Telesales Engine (B2B) – Demand & Lead Generation, Inside Sales (End-to-end sales)

• Manage large IS team – B2B Operations (Tele Sales) • Direct operations and implement operational policies and procedures to maintain streamlined workflows • Create and implement business process, ensuring productivity & performance optimisation. • Budget management (P&L) • Successfully executing projects and driving sustained revenues with optimal ROI • Manage stakeholders across multifunctional teams, including Finance, HR, Marketing, Partner Ecosystem, Client & Operations, ensuring alignment for Tele P&L Performance • Ensure the achievement of Targets, KPIs & SLA’s for projects by executing prescribed methods, processes, and tools • Collaborate with the CoE team to create collaterals, execute play books, and establish processes for a successful rollout of new projects & programs • Contract Management RFP/RFI

• Managed Inside sales team for mainstream Microsoft product sales under Volume Licensing, Cloud Sales, Solution Sales, SAM (Software Asset Management) , Renewals & MS Channel Sales Business – India SMB • Formed the first Solution Sales engine for Microsoft Inside Sales (India SMB) • Spearheaded a strong team of Inside Sales professionals • Collaborated with cross- functional partners pan India to support clients under different verticals across India SMB market • Led day-to-day sales operations such as forecasting, planning, budgeting/target setting, and sales operation cycle • Consistently exceeded the sales goals and service KPIs with 100% client satisfaction • Managed the client (Microsoft) ensuring client satisfaction by achieving timely sales target and service quality norms • Recipient of various quarterly performance awards for meeting quarterly sales targets

• Lead, coach and motivate team members for maintaining excellence in operations and employee productivity • Manage team performance and responsible for the overall development of the team • Develop, maintain, trend and report Key Performance Indicators • Maintain schedule adherence and making sure SLAs are met