bernadette valerio

office services representative

About

My core competency lies in client services and well versed in different activities that enhances client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Project Management, Voice Talent (as a), Administrative Support, Order Processing, Web Research, Data Entry, Lead Verification, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat). I see to it that all aspects has been done correctly and accurately and can surpass your expectations. More of the reason why I scrutinize every angle, triple check all work and perfecting it over-all and going the extra mile to retain client's trust and satisfaction. Sincere, reliable and remarkable professional work is what you'll get.

Country

malaysia

City

kuala lumpur

Industry

information technology and services

Skill

online advertising, microsoft office, marketing, web marketing, web design, social media marketing, social media, e commerce, online marketing, email marketing, team building, business development, management, leadership, marketing strategy, blogging, microsoft excel, seo, customer service, project management, social networking

Experience

technical support level ii

lastpass

2012-1 - 2016-1 · 4 yrs 1 mo

* Manage Enterprise, Premium and Free subscribers, serving as 2nd Level Technical and Customer Support -Research and resolve escalated client issues * identify trends in client feedback * documenting bugs and fixes * serves as a product expert identifying efficiency that enhance the customer experience.

account operations manager

assign2us business services

2009-10 - 2013-1 · 3 yrs 4 mos

* Primary point of contact, interacts with new and existing clients from project assigning to executing strategies. -In-charge of recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees * communicating job expectations * planning, monitoring, appraising, and reviewing job contributions * planning and reviewing compensation actions * enforcing policies and procedures. -Achieves operational objectives by contributing information and recommendations to strategic plans and reviews * preparing and completing action plans * implementing production, productivity, quality, and customer-service standards * resolving problems.

business development executive and school registrar

the gulf academy

2007-1 - 2008-1 · 1 yr 1 mo

* Maintains academic records of all students enrolled; plans and implements the registration process for classes. * Coordinate times and locations for class meetings, quarterly UK Commercial Management exams and resolving scheduling conflict. * Administer the Student Information System and coordinate with new teachers on how to use them efficiently. * Prepare, publish, distribute class and examination schedules. * English substitute teacher for Institute of Commercial Management UK Business Management course for 2 months.

customer support and data entry team manager

tastebook

2011-2 - 2013-2 · 2 yrs 1 mo

* Serviced thousands of accounts to address account issues such as billing disputes, product issues; provided the “wow factor” to clients with a 100% focus on delivering exceptional service. * Interacted with operational staff to efficiently meet/exceed quality standards; asked targeted questions to troubleshoot and solve 95% of inquiries on the first contact. * Took initiative to build an issue identification, tracking and credit dispute resolution process. * Owned client issues and followed through from first report to resolution; identified at-risk accounts and escalated critical product issues to solidify company’s value position and rapport with the customer. * Managing of the Data Entry Team and making sure that they accomplishing target goals for the day.