Berkay Bektaş

Managed client account growth & success within a fully regulated forex trading environment, ensuring long-term engagement and satisfaction. Maintained strict adherence to FCA compliance standards, delivering all communication without providing financial advice. Analyzed client account equity and activity, performing calculations to identify opportunities for increased engagement and retention. Leveraged strong market knowledge and understanding of trading terminology to communicate effectively with active traders. Built trust-based relationships with clients, resulting in high retention rates and repeat deposits/activity. Proactively engaged clients to reduce churn, address concerns, and optimize their platform experience. Consistently met and exceeded retention and revenue targets in a performance-driven environment. Collaborated with sales and support teams to ensure a seamless client lifecycle from acquisition to long-term retention.

Converted cold and newly acquired leads into active trading accounts within a regulated forex platform, maintaining full compliance with industry standards. Engaged prospects through professional communication, clearly presenting platform features, and account benefits without providing financial advice. Demonstrated strong persuasion and objection-handling skills, successfully guiding clients through the onboarding and activation process. Operated under FCA regulatory guidelines, ensuring all interactions remained compliant and transparent. Built and maintained long-term client relationships, resulting in a consistent flow of client referrals and network-based lead generation. Worked in a high-performance, commission-driven environment, consistently meeting or exceeding conversion targets. Collaborated with internal teams to ensure smooth account setup, funding processes, and client experience.

Led end-to-end patient acquisition and consultation processes in collaboration with licensed physicians, ensuring all recommendations were medically accurate, ethical, and aligned with patient needs. Specialized in a high-revenue portfolio of aesthetic and elective medical procedures, including hair transplantation, plastic and reconstructive surgery, vision correction (LASIK), and advanced dental treatments. Managed international and domestic client pipelines via digital channels, conducting remote consultations and converting high-intent leads into confirmed procedures. Oversaw and optimized CRM systems and sales funnels, ensuring accurate lead tracking, timely follow-ups, and data-driven decision-making to improve conversion performance. Directed portfolio management of medical services, aligning patient expectations with appropriate treatment options to maximize both satisfaction and clinic revenue. Built long-term client relationships through consultative selling, transparency, and post-sale engagement, contributing to repeat business and referral-driven growth. Collaborated cross-functionally with medical teams, coordinators, and operations staff to ensure seamless patient journeys and premium service delivery. Mentored junior sales representatives by sharing best practices in consultation techniques, objection handling, and closing strategies.

Conducted patient consultations in collaboration with licensed doctors, guiding prospective clients through suitable treatment options and ensuring medically accurate communication. Specialized in high-value aesthetic medical procedures, including hair transplants, plastic surgery, vision correction (LASIK & LASEK), and dental treatments. Managed the full sales cycle, from initial inquiry and consultation to closing, consistently achieving $30,000+ in monthly sales revenue. Handled online sales channels, engaging with international and local patients, digital platforms, converting leads into confirmed procedures. Utilized CRM systems to track leads, manage pipelines, follow up with prospects, and maintain detailed patient records to optimize conversion rates. Oversaw portfolio management of medical services, aligning patient needs with clinic offerings to maximize satisfaction and revenue. Built strong relationships with patients by providing transparent information, trust-based communication, and post-sale support. Collaborated closely with medical teams, coordinators, and operations staff to ensure smooth patient journeys and high-quality service delivery.

Delivered 12+ hours per week of structured English language instruction to a diverse student base, including adolescents, late prepubescent learners, and adults. Designed and implemented level-appropriate lesson plans for students ranging from A1 (Beginner) to C1 (Advanced) proficiency, aligned with CEFR standards. Conducted both individual and small group sessions, adapting teaching methods to suit different age groups, learning styles, and goals. Focused on developing core language skills: speaking, listening, reading, and writing, with additional emphasis on conversational fluency and practical usage. Utilized a variety of teaching materials and digital tools to create engaging, interactive learning environments. Assessed student progress regularly and provided constructive feedback and personalized improvement plans. Helped students prepare for academic, professional, and everyday communication needs in English. Maintained consistent communication with learners (and parents when applicable) to track progress and ensure satisfaction.