Ben Schultz

Curious about learning how a website can help you gain more customers, build trust and credibility, or grow your business? Reach out for a free goal-driven website project plan detailing how to utilize your existing website or create a new one to grow your business.

Moved into project management of Internationalization for BibleProject after launch of ProyectoBiblia.com. Then integrated onto the Web Squad to help with both English and Spanish websites. Concurrently working with short-term and/or experimental projects. - Optimized Spanish website experience to 30K monthly active users within 18 months via user research, surveys, data analytics, and content strategy. - Managed written content strategy for Spanish website, working up to a cadence of localizing one article per week with a high of translation quality - Performed user interviews, surveys, data analytics to inform Global web strategy - Agile project management for Web Squad, including planning, running sprint rituals and retros - Managed experimental and short-term projects such as work with outside engineering firm, website migration for partner, and covered for Spanish localization program manager during sabbatical

After working as a UX Designer, I helped deliver BibleProject's first international website, proyectobiblia.com. - Strategized and delivered nonprofit's first international website. - Developed roadmap with Global and Web teams, doubling users, traffic, and revenue in one year. - Service design of localization processes for written website content.

Website-focused UX work for BibleProject.com, specializing in user research, UX strategy, and information architecture for the website, app, CMS, and Asset Management System. - Designed IA for an AMS managing 5,000+ videos in 50+ languages. - Enhanced website UX and User Journeys through research, data analysis, heuristics evaluation, usability testing, and wireframes. - Developed content models, audits, and content inventories to boost SEO. - Launched and optimized a site search tool with 1M+ searches in its first year. - Implemented content design, updates, and IA updates in the CMS.

Hired initially on 3-month contract working with Data/Business Insights and Web Team to provide UX research and design for mobile-first website redesign, search tool launch, and app development. - Created organization’s first set of User Personas and User Journey Maps, presenting and then coaching organization around User Experience, Personas, and Journey Maps - Performed audits and user research around each section of website for mobile-first redesign including videos, podcasts, blogs/articles, and downloads. - Helped implement content, design, and IA updates in CMS

Brought in specifically to design a service program and database of 500+ pieces of coffee equipment for 150-client office coffee supplier. - Built database of equipment and discovered ~$500k of unrealized equipment value out in the field - Service design of customer support requests, technical service visits, and reducing need for follow-up visit by 50%

Managed customer experience, training, and employee performance for the flagship store of Portland's best coffee roaster.

Built relationships with Portland's best coffee companies and roasters, providing consultation, equipment and innovative service packages. Designed intelligent forms and training curriculum for employees and clients.

Built and managed technical service program for wholesale coffee roaster

Designed and fabricated high quality steel bicycles by hand.

A bicycle team spinning more than just wheels - we ride and race to raise funds and awareness alongside the Susan G. Linen Foundation.