benony john

senior quality assurance specialist

About

Experienced Senior Quality Assurance Specialist with a demonstrated history of working in the information technology enabled services industry. Skilled in Analytical Skills, Customer Relationship Management , Databases, Management, Client Management, Team Management. Strong quality assurance and decision making.

Country

india

City

hyderābād

Industry

information technology and services

Skill

management, analysis, leadership, research, business analysis, databases, quality assurance, quality auditing, training, vendor management, team management, account management, microsoft office, customer service, customer relationship management

Experience

senior quality assurance specialist

cognizant technology solutions

2015-11 - Present · 10 yrs 11 mos

analyst

serco

2012-3 - 2013-5 · 1 yr 3 mos

* Improving the usability and accuracy of the data on Google Maps of United States. * Complete Analysis of the Data on maps, reviewing it and enhancing the user experience. ; * Direct interaction with Clients in America to Make decisions in ambiguous situations and * apply the judgment prudently. * Analyze data within Google Maps applications and implement adjustments based on * market trends and paterns. * Consistently exceeded productivity and quality goals. ; * Advanced to special projects and internal evaluations within five months.

senior quality analyst

serco

2014-1 - 2015-11 · 1 yr 11 mos

* Quality Control of Data on Google Maps of United States. * Examine the Analyzed Data Quality and to provide direct feedback about the result of the work. * Interaction with the clients in USA in order to maintain the Data integrity. * Closely Monitoring the Quality of the work done by Operators. * Responsible for maintaining geographical and qualitative workflows on systems for Google Maps. * Facilitate the development of policy, methods, and quality control techniques across global teams to help improve the user experience.