Benoit George

Assisting the Front Office Manager in managing the Front Office department Control and guaranty excellent quality service delivered to guest thus maintaining flagship status of the Group Execution of regular technical/skills training Maintaining the Operational Standards for the Front Office department Coordinating working schedule of the Front Office department Staff planning/ roster Handling complains and resolving them within the shortest delay at guest’s satisfaction Creating and maintaining a friendly and courteous relationship with both internal and external guests Services under supervision: 1. Reception 2. Guest Relations 3. Concierge 4. Switchboard 5. Reservation 6. Porter/ Doorman 7. Limousine Drivers No. of Staff: ±30

HEAD RECEPTIONIST Assisting the Front Office Manager and Assistant Front Office Manager in managing the Front Office departments Control and guaranty excellent quality service delivered to guest in view of becoming part of the Leading Hotels of the World Departments under supervision: 1. Reception 2. Switchboard 3. Reservation No. of Staff: ±12 Execution of regular technical/skills training Maintaining the Operational Standards for the Front Office department Coordinating working schedule of the Front Office department Responsible for whole Front Office department during evening shift 8. Reception 9. Guest Relations 10. Concierge 11. Switchboard 12. Reservation 13. Porter 14. Limousine Drivers No. of Staff: ±35 NIGHT MANAGER (Nov 2007- May 2008) Reporting to the Resident Manager/ General Manager Representing the Management during the night Dealing with complains and taking immediate action when ever possible Overlooking overnight activities and operations Department under supervision: 1. Reception 2. Room Service/ Kitchen 3. Security 4. Stewarding

Customer service- Provide assistance to guest at any time, forwarding important complaints to superiors if could not be resolved at lower level Cashiering process- Foreign exchange, check-outs, billings etc Night auditing