Benjamin Turner

Client: OpenAI Serve as an operational liaison between robotics operators and software engineering teams responsible for automation workflows and system improvements. Support operators across shifts with task setup, troubleshooting, and training while ensuring consistent execution of automation workflows. Identify operational bottlenecks in automated task assignment and collaborate with engineering and leadership to redesign activation timing, improving system efficiency across facilities. Contributed to workflow improvements with team that increased automation throughput over 200%. Analyze operational performance data and video sessions to verify data accuracy, improve safety practices, and reduce wear on teleoperated robotics hardware. Provide structured feedback to engineering teams on automation software usability, contributing to improvements in system interfaces and workflow visibility. Created formal SOPs and contributed to department-wide operational documentation to standardize workflows and support continuous improvement. Mentor operators and coordinate cross-functional communication between operations, leadership, and engineering teams to resolve workflow issues and optimize efficiency. Drive quality assurance initiatives and troubleshoot operational or technical issues impacting automation performance.

Client: OpenAI • Operated humanoid robotic arms and systems, performing routine data collection to support AI/ML training, research, and development. • Manipulated robots via control tablet, executing tasks while monitoring system data and performance. • Provided operational support for engineering teams by documenting issues and ensuring data integrity. • Ensured lab compliance with safety standards while maintaining an efficient and reliable testing environment

Led cross-functional product development programs coordinating engineering, marketing, sourcing, compliance, and executive stakeholders. Directed development and launch of 50+ products, managing full product lifecycle from concept through manufacturing readiness and release. Increased R&D throughput over 2000% by redesigning development workflows and implementing standardized operational processes. Built product development roadmap positioning the organization nearly two years ahead of projected launch schedules. Partnered with automation and manufacturing teams to convert development workflows into scalable production processes. Developed product education programs for sales, marketing, and customer-facing teams. Coordinated with customer service and compliance teams to resolve product quality issues and maintain regulatory compliance. Managed packaging validation and quality checks prior to product release.

Coordinated cross-functional teams executing complex product development and manufacturing readiness initiatives. Managed project timelines using Asana, ensuring visibility across engineering, marketing, and production teams. Identified workflow inefficiencies and resolved operational bottlenecks across departments.

Facilitated seamless package deliveries to customers directly from the main hub, ensuring timely and efficient service. Partnered with the dispatch team to manage deliveries and resolve customer service issues effectively. Provided exceptional customer service on-site, addressing inquiries and enhancing the overall customer experience. Utilized applications to accurately record daily deliveries and cash register totals, maintaining precise operational records.

Worked with the team to complete manufacturing projects on time, ensuring efficient distribution. Used METRC to accurately record orders and track manufacturing projects from the distribution facility. Organized and managed inventory for manufacturing and on-hand wholesale stock, optimizing resource availability. Captured and edited product photos and videos for sales teams, while also operating delivery vehicles for product drop-offs and collections.

Objective: Responsible for maintaining product inventory levels and overseeing the shipping process for retail and wholesale orders to ensure timely, accurate and secure shipping and distribution. Responsibilities: Work with management team to implement and maintain inventory tracking system and product distribution processes Ensure retail stores are adequately stocked with products and are following processes for order requests Examine the levels of supplies as often as necessary to determine shortages and create purchase orders for CEO and/or Office Manager to request product reorders Coordinate with Lab Management and management team to ensure adequate inventory for all retail and wholesale needs Work with management team to implement retail and wholesale shipping processes Maintain quality assurance standards for product shipment Research cost effective ways to ship and receive product Document daily deliveries and shipments to update inventory Maintain accurate reports of all inventory and shipping activity and provide information to CEO as needed Analyze different suppliers to obtain the most cost-effective shipping methods Work with Compliance and Content Manager to ensure all packaging complies with local, state, and federal laws Provide backup support to Lab staff on an as needed basis Communicate with wholesale for shipping orders and inventory needs Train New Employees

Responsibilities: Open and close the store and ensure all opening and closing procedures are followed Count register drawers to ensure adequate petty cash is available for the shift and completely fill out Cashier's Envelope at the end of day Schedule Lunches Develop and assign tasks to staff members, oversee completion of tasks Resolve customer issues and approve exceptions to policy for coupons, returns, etc. according to guidelines established by the CEO Report absences, late arrivals or no shows to HR manager Completing Product Requisition Forms and sending to Inventory/Shipping Manager on designated days Train new Employees

Built cost analysis and map surveys in Excel for prospective telecommunication services Used CAD software to find best routes for prospective telecommunication services Found Businesses using Google Earth to better determine path for prospective telecommunication services

• Loaded, unloaded, and created transfers for merchandise or furniture being shipped and received • Managed inventory and reduced shrink through internal audits with adjustments • Led and taught new team members responsibilities, systems, and protocol successfully

Served customers espresso and alcoholic beverages Prepped or baked any of the desserts served Cleaned the cafe Handle customer service problems or disputes

Provided customer service for banking customers Counted money for customers Offered products to fit the customers financial goals

• Recorded transactions, payroll, and financial statements for multiple supporting organizations • Used Excel to create spreadsheets for analysis of different supporting organization’s accounts • Reconciliations and bookkeeping through Quickbooks and other databases for multiple supporting organizations