Benjamin Patrick

Business Manager (IVD) @ Crown Healthcare Nigeria (C.H.M.S. Limited)

About

As Business Manager (IVD) at Crown Healthcare Nigeria, I have led the management of the In Vitro Diagnostics portfolio, focusing on products from Mindray, Wondfo, SFRI, and EDAN. My role centers on strategic product management and operations, enhancing brand recognition, market penetration, and product performance across Nigeria and West Africa. With years of experience in IVD portfolio management and a robust background in customer service and business development, I am committed to driving customer satisfaction and strategic growth. My expertise in customer relationship management and strategic communications has consistently supported organizational goals, aligning with my mission to deliver impactful solutions in healthcare management and sales.

Country

Nigeria

City

Lagos State

Industry

Hospital & Health Care

Skill

Product Management, Product Operations, Strategic Communications, Strategic Leadership, Business Development, Pharmacy Practice, Teaching , Retail Sales, Supplier Negotiation, Marketing, Biochemistry, Teaching, Strategic Thinking, Sales, Sales Management, Customer Acquisition, University Teaching, Pharmacy Management, Health Education, Community Pharmacy

Experience

Business Manager (IVD)

Crown Healthcare Nigeria (C.H.M.S. Limited)

2023-11 - Present · 2 yrs 11 mos

Lagos State, Nigeria

- Leading the IVD portfolio management at Crown Healthcare Nigeria, overseeing Mindray, Wondfo, SFRI, and EDAN products line. - Developed and executed a successful portfolio strategy that significantly increased brand recognition, market penetration, and product performance in Nigeria and West Africa.

Strategic Accounts Executive (Diagnostics)

ISN MEDICAL

2022-11 - 2023-11 · 1 yr 1 mo

Ibadan South West, Oyo State, Nigeria

Customer Service Executive

ISN MEDICAL

2019-7 - 2022-11 · 3 yrs 5 mos

Lagos State, Nigeria

Sales Accounts Reactivation/Retention Business Development Customer Engagement Customer Satisfaction Improvement Customer Relationship Management Customer Support Telemarketing Data Analysis and Management

Biochemist

Ollies Pharma.

2019-1 - 2019-7 · 7 mos

Community Pharmacy Health Services Provision and Consultancy Sales Pharmacy Management Customer Relationship Management

Pharma Sales Lead/Health Services Provider

TMV Pharmacy

2017-3 - 2018-11 · 1 yr 9 mos

Allen-Ikeja, Lagos Nigeria

Community Pharmacy, Health service Provision and Consultancy, Pharmacy Management (inventory and supply), Customer Relationship Management, and Retailing (Pharmaceuticals and FMCGs)

Branch Head

Mopheth Nigeria Limited

2016-4 - 2017-1 · 10 mos

Lagos, Nigeria

- Community Pharmacy and Health Service Provision - Pharmacy/Stock Management - Products Management

Graduate Pharm. Trainee

Mopheth Nigeria Limited

2016-1 - 2016-4 · 4 mos

Victoria Island, Lagos

Community Pharmacy and Health Service Provision, Pharmacy Management, Customer Experience and Satisfaction, Research, and Public Relations.

Graduate Assistant

The Caribbean School of Health Technology, Sagamu, Ogun State

2014-9 - 2015-12 · 1 yr 4 mos

/ Greenfield CRT Road, Abafon, Gas line, Ogijo-Sagamu, Ogun State

Diploma Level Lecturing: Pharm. Tech., and Community Health Extension Workers (CHEW) Departments, Exam Co-ordination, Administration

Graduate Assistant

National Youth Service Corps

2013-3 - 2014-2 · 1 yr

Foreign Links Campus College of Education, Ede Road, ile-Ife, Osun State

Lecturing: Introduction to Biochemistry, and introduction to General Laboratory Practices

Industrial Attachment

Dangote Pasta Plc

2011-3 - 2011-9 · 7 mos

Shed 1, NPA Ikorodu Lighter Terminal, ebute-Ikorodu, Lagos

Quality Assurance / Control (QA/QC): Water treatment

Education

University of Benin

Biochemistry

2008 - 2012 · 4 yrs