beng ho

director of global services supply chain, mbg services at lenovo

About

* A highly Energized Leader with strong business acumen in designing & building new Customer Service & E2E Global Parts fulfillment operations capabilities and strategically developed business plans, reverse logistics & services in supporting regional Go-To-Market (GTM) business vision & sales growth in the highly competitive & culturally diverse Telecoms markets. * Proven senior regional management experience in designing Customer Services Delivery Operations (walk-in consumer service center network and back-end operations), Global Parts & order fulfillment ,Customer Advocacy, Value-add Service P&L, foster collaborative and partnership with Service Suppliers, Cost Optimization & Process Improvement, Total Customer Quality Management, Supplier Quality & Manufacturing Process Engineering. * Strong in global know-how & technology transfer and adaptation to deliver regional & local operational needs for Total Customer Satisfaction and Biz growth.

Country

singapore

City

singapore

Industry

telecommunications

Skill

cross functional team leadership, process improvement, management, six sigma, vendor management, outsourcing, operations management, business planning, leadership, business strategy, customer service, customer experience, customer acquisition, team leadership, business process improvement, project management, competitive analysis, change management, team management, strategic partnerships, integration, operational excellence, customer satisfaction, manufacturing, account management, lean manufacturing, business transformation, new business development, contract negotiation, global business development, strategic planning, process engineering, team building, pre sales, dmaic, mobile devices, performance management, vas, logistics, telecommunications, mobile communications, wireless, strategy development, mobile technology, people management, optimization, business management, supply management, managed services, handsets

Experience

director of global services supply chain, mbg services at lenovo

2018-9 - Present · 8 yrs 1 mo

quality director, odm

hi-p international

2015-1 - 2015-12 · 1 yr

* ODM Product Design Quality, Reliability Engineering and Software Quality Assurance * Supplier Quality, ODM & EMS Factory Quality * Customer & Field Quality * Quality Management Systems - ISO 9001 & ISO 13485

director and mbb, asia pacific vas business development and process optimization

motorola

2004-1 - 2008-1 · 4 yrs 1 mo

An appointed Master Black Belt (MBB) that led Lean 6-Sigma capability improvement & process re-engineering programs and mentored, coached and developed 6-Sigma Black and Green Belts for Motorola’s Asia & MEA Service, Sales & Distribution Team in cost reduction, product performance improvement and customer satisfaction improvement projects. Responsible for value-add services P&L revenue on refurbishment phone sales. This includes establishing the distribution channels for Motorola refurbished phone sales. Responsible for developing new Warranty service model & simulations to support the mass market product service supports according to the maturity of cellular markets.

senior director, apac repair services

b2x care solutions

2013-1 - 2014-12 · 2 yrs

Strategically plan and set up new Services capability & capacity to continuously support the regional P&L profitability through analyzing market service trends and OEM customers support needs. Manage regional cross-functional teams & geographically remote staff to effective support OEMs. This includes Service Materials (forecasting & fulfillment planning) support need for pre-and-post warranty supports and end of life support liabilities. Lead Technical support team to render repair technical supports and global developed repair solutions with repair network. New product introduction readiness and training to repair suppliers and Call Center.

director of post sales support operations - asia and mea

motorola

2009-1 - 2012-1 · 3 yrs 1 mo

Senior management experience on regional Customer Facing & Customer Services operations for Asia Pacific, South West Asia, Central Eastern Europe, Middle East & African countries. The management experiences include leading cross-cultural teams in building comprehensive customer service relationships & legal SLA contracts with international telecoms carriers & distributors. Strategically chartered customer service operations improvement, managing in-source & outsourced partners in providing geographically wide spread consumer service networks & infrastructure for Warranty Repairs & Reverse Logistics operations, Service Field Engineering supports, Call Center services, Service Repair & Support Systems, Sales & Operations Planning (S&OP) for Service Parts Distributions, Customer Satisfaction, Value-Add Services and Consumer Service Branding programs.

customer service and quality director, south asia

motorola

1999-1 - 2003-1 · 4 yrs 1 mo

* Responsible for customer facing & after-sales Warranty Support (reverse logistics and repair operations) that deliver Service commitment according to contractual requirements and performance KPIs. * Operationally manage the in-country & regional customer service managers to provide localized support to carriers, distributors and regional cross functional teams to grow the business. * Lead Technical support team to render repair technical supports and global developed repair solutions with repair network. New product introduction readiness and training to repair suppliers and Call Center. * Manage Total Parts operations to effectively support spare parts needed for pre-and-post warranty supports and end of life support liabilities. This include warehousing inventory management, parts demand planning, order taking & fulfillment. * Field Quality responsibility on product performance and working with R&D for quality improvement