Benedette Kitheka

Responsible for increasing patient referrals to the healthcare system by surveying local physicians, meeting with local physicians, growing physician referrals, meeting with referring doctors, increasing high revenue procedures and surgeries, and arranging and leading public relations campaigns and awareness efforts.

Responsible for the overall administrative support of the office, including record filing, phone answering, supply ordering, equipment maintenance, vendor interactions, and company handbook maintenance.

Responsible for the timely and accurate processing of all NHIF claims, including batching and forwarding NHIF invoices and claims to the Accounts Receivable team/NHIF office, assisting patients with NHIF issues, discharging patients from the NHIF system, seeking preauthorization for services and procedures that need NHIF approval, and reconciling NHIF payments and forwarding NHIF remittances to Accounts Receivables for Receipting and allocations.

Responsible for the analysis of project commitments, cost flow, and expenditures to support monitoring and reporting, as well as the tracking of approved and unapproved invoicing to produce critical month-end metrics. This includes executing billing tasks and recording information in company databases, preparing and mailing invoices to customers, processing payments, and documenting account updates. Additionally, I cross-check purchase orders, receiving reports, and invoices to validate invoice accuracy before payment. I also collaborate with internal and external stakeholders for cost transparency and the timing of invoice payments.

Responsible for providing information to customers about various hospital products, reviewing and updating customer information, communicating with other departments within the hospital to resolve customer complaints or discrepancies in billing, meeting with potential clients and family members to discuss needs and provide solutions in the form of a service plan, maintaining ongoing communication and a consistent follow-up schedule with potential clients and families who are yet to commit to service, and planning and executing a schedule that ensures each client quality assurance visits as listed in the Plan of Care.