Goutham Bende

Leading digital transformation across a 4-branch multi-specialty hospital chain in Hyderabad, focused on patient experience, operational efficiency, and AI-powered automation. -- Driving the evaluation and finalization of enterprise-wide ERP and EMR systems to replace legacy infrastructure and unify hospital operations. -- Spearheading AI-powered automation initiatives, to improve patient engagement and operational efficiency.

Led a team of 40 managing the full IT application portfolio for a $400M US-based staffing firm serving Fortune 500 clients. -- Delivered $2.5M+ in annual cost savings through a strategic IT roadmap, disciplined budget allocation, and vendor rationalization. -- Improved key staffing metrics (time-to-fill, fill ratio) by 25% through IT-led innovation and integration of AI/ML into core workflows. -- Achieved zero unplanned application downtime by establishing robust development, maintenance, and support practices across business-critical platforms. -- Defined and owned the enterprise AI strategy — covering tool selection, integration into business applications, role-specific AI adoption roadmaps, and AI governance policy. -- Led company-wide AI training programs across two annual cycles, upskilling the entire workforce on AI tools and practical applications in their day-to-day roles. -- Designed and deployed Gen AI-powered automation across the staffing lifecycle: — Voice-powered CRM enabling sales reps to narrate meeting details; AI auto-extracted contacts, accounts, summaries, and action items into CRM fields. — AI-based resume-to-JD matching, JD/resume variant generator for sales conversations, and automated boolean search string generation from JDs for recruiters. — AI-generated screening questions per role, and automated FLSA/SOC code classification during candidate onboarding.

Full P&L ownership of the ERP for Staffing business unit at Ramco Systems (part of the $1B Ramco Group). Led a team of 70. -- Scaled revenue from $1M to $2.5M per annum (2.5x growth) through strategic client engagement and product-led expansion. -- Grew the client portfolio from 4 to 10 logos by targeting mid-to-large staffing enterprises. -- Maintained NPS of 4+/5 across all clients through structured support processes and a client-first service framework. -- Sustained revenue-to-cost ratio of 2.5x+ through cost control and efficient resource deployment.

Led a team of 40 driving the enterprise-wide digital transformation agenda for Collabera. -- Generated $4M+ in additional annual revenue by designing and executing a transformation roadmap spanning process re-engineering and technology modernization. -- Migrated the entire application portfolio from legacy on-premise to cloud in under 12 months, improving delivery speed and reducing infrastructure overhead. -- Spearheaded the creation of a spin-off product company — overseeing product development, go-to-market strategy, and operational setup from inception. -- Pioneered AI/ML adoption: predictive analytics, chatbots, and intelligent automation across business functions.

Founded and scaled a digital consulting firm specializing in mobile/web technologies, digital marketing, and analytics. -- Built the company from zero to $1M annual revenue and a team of 30 within 4 years. -- Led end-to-end business operations including client acquisition, service delivery, team building, budgeting, and revenue forecasting. -- Delivered 50+ digital projects across web, mobile, and analytics for clients in retail, education, and financial services.

Led a 10-member production support team for online and mobile banking platforms at a major US retail bank. Managed releases, stakeholder coordination, and system upgrades.

Delivered Java/J2EE solutions for banking clients. Managed production support for online and mobile banking, interfacing with client business and technology teams on requirements, testing, and deployments.

Worked with 2 healthcare clients on design and development of complex systems using Java/J2EE. Engaged directly with clients in Canada on business requirements, translated them into technical use cases, and supported testing and delivery.