Ben Sian, CCWP

--Directed team of three recruiters, successfully filling over 600 high-volume non-exempt roles in 2024. --Served as Tier 3 Support for corporatewide TA needs via ServiceNow ticketing process. --Maintained and monitored Talent Acquisition self-audit process and scorecard, preparing for potential federal audits. --Developed and monitored comprehensive Talent Acquisition training programs for internal teams and partners. --Partnered with compliance and legal teams to ensure adherence to local, federal, OFCCP, and global recruiting / data privacy laws, effectively managing risk and legal review for Talent Acquisition operations. --Drove significant Process Improvement initiatives for global Talent Acquisition team of 50, optimizing workflows and enhancing recruiter and applicant experience through gap analysis and task enhancements. --Managed $20M global Managed Service Provider (MSP) and administered internal Quality Assurance for all staff augmentation, including Fieldglass Vendor Management System administration and supplier relationships. --Oversaw contingent workforce classification and partnered with indirect procurement, ensuring compliance and efficient management of external resources. --Collaborated with HRIS to maintain and optimize Talent Acquisition technology stack, including ATS, CRM, HCM, and job board integrations, effectively managing vendor relationships to enhance recruiter and applicant experiences. --Directed implementation and utilization of Talent Acquisition dashboards and HR metrics, encompassing operational analytics, recruiter scorecards, and strategic workforce planning data.

--Coordinated internal technical resources, including engineers and solutions architects, with client project teams to drive new release / module System Implementation, serving as technical SME for AI, HRIS-ATS integrations, and compliance for post-sale support. --Consulted with global strategic and enterprise clients to identify gaps in Talent Acquisition, diversity initiatives, and skills analysis, driving value realization and desired business outcomes. --Led and managed global strategic client relationships, executing account strategy, planning, escalation, and governance for book of business exceeding $10M in ACV. --Achieved over 98% client contract retention and 99% contract extension / add-on product sales, demonstrating strong client partnership and value delivery. --Provided strategic Talent Acquisition and Talent Management consultation to senior client stakeholders on AI and machine learning talent engagement strategies.

--Managed operations team comprising of Taleo administrators, data analysts, and recruiting coordinators, overseeing reporting needs for Talent Acquisition and business requests. --Optimized Talent Acquisition processes, established recruiting KPIs, and collaborated with Shared Services on post-offer activities, including background check adjudication and vendor relationship management to reduce time-to-start. --Directed Talent Acquisition sourcing strategy and tools, managing vendor relations for Taleo ATS, job boards, CRM, and other recruiting technology tools, along with associated budgets. --Implemented compliant processes and training for OFCCP and GDPR regulations, coordinating responses between HR and legal teams for audit requests, demonstrating expertise in risk and legal review analysis. --Managed $35M Managed Service Provider (MSP) and division-wide temporary program, including supplier reporting, compliance, diversity spend KPIs, and contract negotiation, showcasing strong Vendor Management Systems expertise. --Served as Workday Recruit SME, leading planning for Workday Recruit implementation to transition from legacy Taleo ATS, demonstrating System Implementation and Talent Acquisition Technology Management expertise. --Developed and delivered training on OFCCP policies for Talent Acquisition and HR teams, including compliance auditing. --Headed AAP annual reporting, goals, and Good Faith efforts, coordinating Diversity & Inclusion initiatives across Talent Acquisition, HR, and business units. --Oversaw visa and H1-B compliance, ensuring adherence to immigration regulations. --Conducted management of employment branding activities and candidate campaign management to enhance candidate experience.

--Served as Workday HCM, Recruiting, Talent, and performance management certified Lead Implementation Consultant, partnering with clients on cloud-based software System Implementations for large- and medium-sized global enterprises. --Managed project methodology, client relations, communications, configuration, and training for Talent Acquisition and overall HCM System Implementations, including transitions from legacy systems.-- --Coached junior recruiters in HR industry best practices and consulting skills within the Workday ecosystem.

• SME and business analysis for creation, enhancement, & support legally (EO and OFCCP) compliant recruiting process, candidate selection workflows & content, and competency modeling. • Metrics & HR analytics consultation both within HR & with lines of business Talent Acquisition process improvement/OFCCP compliance/FINRA compliance/Vendor and External consultant management. • Taleo Recruiting & Onboarding v12 - v14 implementation & systems administration; Tier1&2 support. • Talent Acquisition report writing via Business Objects Taleo analytics tool. • Taleo v12 - v14 testing, enhancement, & change management (cloud maintenance). • Provide subject matter expertise for current Oracle Fusion implementation. • Create & deliver new Recruiter & Recruiting Coordinator training. • IT and HR stakeholder relationship management. • Jobcode template & Taleo content maintenance.

• Metrics & HR analytics consultation both within HR & with business partners. • Workforce planning & analysis. Diversity & Inclusion analysis. Succession Planning. • Talent management technology assessment. • HR reporting using data aggregated from PeopleSoft, Taleo, SuccessFactors & other manually maintained databases. Dashboard creation. • Taleo v10 implementation & systems administration; second tier support. • Talent Acquisition report writing via Business Objects Taleo analytics tool. • Taleo v10 enhancement & change management. • Performance Management Process (talent management) SuccessFactors Tier 2 systems support. • SuccessFactors Performance Management Systems Administration & reporting (SuccessFactory.)

• Provide talent management technology assessment/project management. • Conduct statistical analysis of in-house talent metrics. • Provide metrics, reporting, & analysis for field Talent Consultants as related to Succession Planning, Workforce Planning, Diversity/Labor Utilization, leadership Development & Internal Promotions. • Talent Scorecard creation. • Provide reporting for Appraisal compliance. • Research industry trends/best practices for talent management; provide industry benchmarking statistics and analysis. • Create & maintain company-wide performance/talent management database. • Liaison between field Talent Consultants and HRIS for data management/HR technology troubleshooting.

Taleo ATS work • Technical support providing Career Section, Staffing WebTop, and OLF configuration based on client need. • Customized staging zones and review configuration changes with client project teams. • Documented and configured additional changes throughout project lifecycle. • Documented changes in Taleo Migration Tool(s) for proper migration and synchronization based on formalized methodology established by Taleo. • Provided instructor-led, customized training for classrooms of recruiters, HR managers, and HR administrators for post Taleo 7.5 implementation. • On-site training included customized demonstration for Taleo Staffing WebTop coupled with user participation, experience, and simulation. • Audited job descriptions and associated prescreen questions for OFCCP compliance. PeopleSoft eRecruit work • Aided in organizational transformation and corporate relocation by creating OFCCP compliant pre-screening question sets and auditing job posting data. • Aided in generalist and Field User training.

• Full lifecycle recruiting. Source, recruit and process candidates for multiple clients including Fortune 100 leading retailers, Big 4, apparel designers, telecommunications, logistics, insurance and IT consultancies. • Executive recruiting (vice-president and director level.) Have understanding of and filled high-level IT (dBAs, infrastructure, security, test/QA, developers, systems administrators, portal/web, & BA), accounting (fixed assets, GL, forensic, tax), SAP, financial, Sarbanes-Oxley, and human resource manager positions. Also recruited for retail management and general non-exempt staff (warehouse, maintenance, HVAC.) • Trained and sourced under the OFCCP’s new regulations regarding internet applicants • Cold-call and research industry names and leaders • On implementation team, serving as recruiter analyst for implementation of Taleo Applicant Tracking System. • Systems administrator and SME for Taleo 7.5; implementation and roll-out of Taleo. • Creation and roll-out of Taleo client specific portals and career sections • Taleo help desk

PHR Certification