Ben Sherry

Field engineer supporting industrial process instrumentation and analytical measurement systems across water/wastewater, food processing, utilities, mining, oil & gas, and refinery environments. Responsible for installation, calibration, troubleshooting, and commissioning of instrumentation used to monitor and control critical plant processes. Key responsibilities include calibration and repair of a wide range of instrumentation including flow meters, pressure transmitters, level transmitters, pH probes, conductivity sensors, dissolved oxygen probes, turbidity meters, density meters, viscosity meters, and fixed gas detection systems. Perform loop checks and diagnostics on 4–20 mA instrumentation circuits, HART communication networks, and PLC/SCADA systems to resolve control and process measurement issues. Regularly work with plant engineers, operators, and maintenance teams to troubleshoot instrumentation problems, commission new process equipment, and optimize control systems. Additional experience includes calibration and service of analytical instruments such as spectrophotometers, colorimeters, and mass spectrometry systems, as well as precision measurement devices including analytical balances, platform scales, tank scales, and dimensional measurement equipment. Also responsible for quoting service work, managing customer relationships, and identifying opportunities for instrumentation upgrades, calibration programs, and system improvements

Managed the full consultative sales process for recreational vehicles, guiding customers from initial discovery through product selection, financing coordination, negotiation, and final delivery. Focused on understanding customer needs, lifestyle requirements, and budget constraints to recommend the most appropriate RV platforms and configurations. Delivered detailed product demonstrations and technical walk-throughs, helping customers understand vehicle systems, features, and performance differences across multiple models. Built strong customer relationships that generated repeat and referral business while consistently meeting sales goals in a competitive retail environment. This role strengthened core consultative selling skills including needs analysis, solution recommendation, negotiation, and closing — experience that directly supports my current work in technical and instrumentation sales where complex products require strong customer engagement and trust.

Led and supported a high-performance inside sales team in a fast-paced insurance call center environment focused on high-volume inbound and outbound sales. Responsible for supervising sales representatives, coaching team members on closing techniques, and helping improve overall conversion performance through data-driven sales strategies. Managed daily pipeline activity including cold calling, lead qualification, objection handling, and phone-based closing in a competitive, metrics-driven sales environment. Developed strong skills in consultative selling by identifying customer needs, presenting appropriate coverage options, and guiding prospects through the enrollment process. In addition to sales leadership responsibilities, built and maintained reporting dashboards using CRM and Excel to analyze call activity, conversion rates, and sales performance. These analytics were used to improve sales processes, optimize lead management, and support management decision-making. This role strengthened core capabilities in high-volume prospecting, remote relationship building, pipeline management, and sales performance analysis—skills that translate directly to technical and industrial sales environments where solution-based selling, disciplined follow-up, and data-driven decision making are critical.