ben pelech

* Managed team of Customer Care representatives who were the first point of contact for borrowers after applying for a new home loan * Consistently provided feedback, coaching, team meetings, and one on ones to develop and motivate staff * Administered corrective actions as needed based on performance, attendance, and conduct * Handled escalated complaints to ensure the customer’s satisfaction with Washington Mutual

Managed staff members responsible for applying funds on loans considered in default including: multi-delinquent payments, bankruptcy Trustee and Debtor funds, Loss Mitigation funds, Collections’ funds, loans in active foreclosure, reinstatements and payoffs Implemented quality and production requirements with associated databases and monitored for performance requirements Consistently monitored all processes to ensure best practices were being followed and ensured efficiency to assist the company in meeting the required goals Prepared and administered performance appraisals, corrective actions, and feedback to subordinates

Collaboratively managed the daily functions of MIS Analysts. Procured the necessary resources and training in order to guarantee success in their position. Author reports for several new business lines for inventory control and analysis. Utilize Toad/Oracle platform with PL/SQL, Microsoft SQL Server and SSRS/SSIS to create and automate reports. Reduce administrative processing time by 95%-100% by automating these processes. Deploy program management techniques to effectively and efficiently deliver projects to stakeholders. Meet regularly with the team to monitor the project’s progress and re-distribute resources as necessary.

Activities and Societies: Phi Theta Kappa Honor Society