Ben Hernandez

•Coordinated the successful pilot of the Xterprise retail software application into a live environment. The pilot resulted in the first live production deployment for this line of applications. The production deployment success has resulted in a multi-store rollout and has become the largest item-level apparel RFID deployment in North America. •Developed process improvements, which streamline and improves the solution deployments, upgrades and support for Xterprise retail software application deployments. This has resulted in dramatically improved customer satisfaction. •Authored user manuals, training material, and installation procedures that have been critical in creating an industry product, which the customer can install, train and support within their own organization. •Coordinated the transition of level 1 and 2 support of our largest customer to their internal support team with no disruption to the business in less than a week. •Monitor and manage critical and high priority support issues. •Maintain strong client relationships while supporting day-to-day technical questions and issues. •Consistently managed Xterprise applications to meet and/or exceed client expectations. •Communicate with end users to document software application defects and software application enhancements. •Work closely with software developers, product managers and the QA department to improve software application Functionality and Stability