Ben Chapman

Head of Technology Operations @ Global Payments Inc.

About

A proven leader with deep experience delivering and running large-scale technology operational functions with a requirement to drive standardisation and efficiency across global enterprise. Recognised for customer-focused service quality, driving continuous improvement through data-driven insights, and leading cross-functional teams to deliver measurable results. Adept at working with C-suite leaders to translate strategic vision into executable roadmaps, ensuring resilient, efficient, and customer-centric technology outcomes.

Country

United Kingdom

City

Matfield

Industry

Financial Services

Skill

Financial Transaction Processing, Enterprise Operations, Leadership, Integration, Virtualization, Java Enterprise Edition, Enterprise Software, Architecture, Middleware, Security, Mobile Devices, Strategy, E-commerce, Unix, Enterprise Architecture, Cloud Computing, Capacity Planning, Websphere, Infrastructure, Mobile Applications

Experience

Head of Technology Operations

Global Payments Inc.

2026-4 - Present · 5 mos

London

VP of Technology

Worldpay

2024-4 - Present · 2 yrs 5 mos

London Area, United Kingdom

Head of Acquiring Support

Worldpay from FIS

2018-9 - 2024-4 · 5 yrs 8 mos

London, United Kingdom

Head of Acquiring Inrastructure and ProActive Support

Worldpay from FIS

2017-8 - 2018-9 · 1 yr 2 mos

London, United Kingdom

Responsible for the infrastructure support and continuous improvement function to Infrastructure and APS consisting of Platform, Middleware, DBA and Pro Active teams to deliver continuous improvement and best in class quality of service to the business.

Head of Middleware

Worldpay

2016-2 - 2017-8 · 1 yr 7 mos

London

Head of Middleware and Application Services responsible for supporting the delivery and operations of Oracle, IBM and Open Source applications. Managing a global team of engineers interfacing to development, engineering and the business to ensure application stability under change and maintenance for cross business application capabilities.

SVP Architecture and Development Engineering

Citi

2012-12 - 2016-3 · 3 yrs 4 mos

London

Engineering Manager/Lead in the design, architecture and delivery of development solutions to the Citi developer community. Focus on productivity, quality and end to end ALM to support SDLC. Delivery and integration of code quality and application/code risk analysis into the SDLC leveraging vendor and open source code analysis solutions primarily SonarQube and Semmle to understand developer issues and productivity. Responsible for the integration of identifying code issues and Application risk leading the introduction of Blackduck open source risk Analysis.

EMEA Middleware Architecture and Engineering Manager

Citi

2007-5 - 2012-12 · 5 yrs 8 mos

London, United Kingdom

Web J2EE/Middleware manager. Oversight of Engineering of Web, J2EE, Middleware and messaging products for deployment globally driving strategy. Automation Cloud Integration Audit compliance Release Management Monitoring TCO reduction Mobile Application integration Development Tooling and Integration

Global Middleware Engineering and Architecture

Citi

2004-9 - 2007-5 · 2 yrs 9 mos

Middleware Engineering consultant responsible for security and architecture of middleware and j2ee application server standards with in Citigroup. Integration specialist with web and e-commerce infrastructure systems ensuring audit and security compliance.

Application Support Analyst.

Vodafone

2001 - 2004-9 · 3 yrs

Responsible for the integration and testing of mobile solutions delivering mobile internet applications and content for global delivery within the Vodafone corporation. Deployment and integration of Vodafone mobile web technologies incorporating multi device support and multi channel and partner integration.

Operator

Vizzavi Europe Ltd.

2000 - 2001 · 1 yr

Unix/Middleware operator and application support role

support

service level management

1999-3 - 2000-7 · 1 yr 5 mos

Sevenoaks

Pre-Sales and After Sales consultancy role. Providing printer migration technologies allowing legacy line printer migration to low cost laser print solutions. Unix based application technology supporting both remote and on client site.