ben bock

head of customer service

About

Senior Customer Service Representative at Bulgari

Country

canada

City

toronto

Industry

luxury goods & jewelry

Skill

sap mm and sd modules, warehouse management system, logistics, warehousing, purchasing, warehouse management, sap r/3, erp, negotiation, sap, shipping, inventory management, pricing, management, operations management, supply chain, merchandising, forecasting, team management, customer service, supply chain management, retail, analysis, luxury goods, wholesale, logistics management

Experience

customer service representative

bulgari

2010-3 - 2014-3 · 4 yrs 1 mo

* Job scope: * Handling customers’ enquiry regarding stock and logistics issue * Entering the orders into the SAP system and creating deliveries for shipments. * Liaising with distribution center in Switzerland for logistics related issues. * Look into shipment discrepancies and provide solutions.

logistics officer

db schenker

2005-2 - 2008-3 · 3 yrs 2 mos

order fulfillment executive

grenzone pte ltd

2008-7 - 2009-11 · 1 yr 5 mos

* Purchaser: * Sourcing and negotiate the price of purchased items * Issuing of purchase order * Liaise with forwarders and suppliers (Austria, Germany, USA, Taiwan, China and etc) to bring in the purchase items from overseas * Support the project team on the purchasing of required materials * Plan and purchase of the production required materials * Order Fulfillment: * Issue of Performa Invoice and Invoice to local and overseas customers * Liaise with forwarders (getting freight quotes and coordination) and the customers to fulfill customers’ orders * Support the project team to arrange vehicles for local delivery * Propose order fulfillment and warehousing process