Bella Chantal Sims

Supporting community and property management at Common Interest Management Services. In my role, I assist with the day to day operations of several homeowners associations, helping homeowners, board members, lenders, and vendors with a variety of requests to keep our communities running smoothly. A large part of my role involves handling escrow demands and lender questionnaires during real estate transactions. I work closely with escrow officers, lenders, and homeowners to gather association documents, financial information, insurance details, and ensure everything is completed accurately and on time. I also assist with homeowner account inquiries, processing payments, coordinating maintenance requests, and maintaining organized records for the associations we manage. What I enjoy most about this work is the problem solving aspect of it. Every day is different, and I like being able to take a situation, figure out what needs to be done, and see it through to completion. Whether it’s helping someone navigate a complicated escrow request or resolving an issue within the community, it’s rewarding to know I played a part in getting things handled efficiently. I enjoy staying busy, learning more about the industry, and feeling accomplished at the end of the day knowing I helped make things easier for homeowners and the team I support. 😊👍

I previously worked as an Office Manager at State Farm, where I helped manage the daily operations of the office while assisting clients with their insurance needs. In this role, I handled a variety of responsibilities including processing account payments, updating policy declarations, issuing certificates of insurance (COIs), and ensuring client accounts were accurate and up to date. I regularly communicated with customers to answer questions about their policies, help them make updates to their coverage, and guide them through the insurance process. I also assisted with sales by discussing coverage options and helping clients find policies that best fit their needs. What I enjoyed most about this position was being able to build relationships with clients while helping them understand something that can sometimes feel complicated. It taught me a lot about organization, customer service, and attention to detail, while also giving me experience in sales and client support within the insurance industry. 🙌

I began my career in property management at Utopia Management, where I started as a receptionist supporting the leasing and property management team. In this role, I was the first point of contact for the office, answering and transferring calls, assisting the team and tenants, helping keep the front office running smoothly. I worked closely with the property managers and leasing staff, making sure calls were directed properly and that everyone had the information they needed to assist residents and prospective tenants. During this time, I focused on learning the day to day operations of property management and gaining a better understanding of how the industry works. As I became more familiar with the process and responsibilities, I gradually took on more tasks and responsibilities within the office. Over time, I worked my way up from receptionist to a Showing Specialist, where I assisted with leasing inquiries and property showings, and later transitioned into an Administrative Assistant role supporting the management team. This experience gave me a strong foundation in property management, customer service, and office operations, and it ultimately helped shape my interest in continuing to grow within the real estate and property management industry!!