Belinda Neo

• Results-driven Senior Sea Export Manager with 31 years of progressive experience in logistics and supply chain management, specializing in ocean freight import and export operations. Proven ability to optimize logistics, negotiate competitive carrier rates, and ensure regulatory compliance. Recognized for leading high-performing teams, driving process improvements, and strengthening customer relationships to achieve measurable results: • Reduced transit times through workflow redesign. • Vendor & carrier negotiated contracts saving from time to time • Improved KPI performance across operations. • Achieved customer satisfaction scores by resolving complex shipment challenges. • Set up Ocean SOP for both Import & Export • Team Leadership & Training • Profit & loss Management – Analysis on the GM report and mgmt. meeting • Regulatory Compliance • Collaborated with the Sales team to participate in customer business reviews, providing operational insights and supporting strategic account development. • Generated weekly reports through VLOOKUP and Pivot tables • Conducted and managed end-to-end interview processes for new hires, ensuring fair evaluation and successful talent acquisition

Directed and managed ocean export operations, ensuring full compliance with international shipping regulations and company standards. • Developed and implemented Standard Operating Procedures (SOPs) to streamline workflows and enhance operational efficiency. • Trained and mentored staff, building a high-performing team that consistently met service quality and productivity targets. • Optimized team performance through continuous process improvements, resulting in improved turnaround times and reduced errors

Prepared detailed cost control and financial reports, investigating variances to ensure accuracy and compliance. • Supported EDI billing projects and facilitated vendor training for successful TANGO system integration. • Coordinated with vendors to automate invoice processes, improving efficiency and reducing manual errors. • Oversaw settlement of outstanding carrier and vendor invoices, ensuring timely financial closure. • Managed and developed a team of five staff, fostering collaboration and enhancing overall departmental performance.

Led deployment of TANGO Transport Management System across APAC. • Spearheaded the deployment of the TANGO in-house system across multiple APAC countries, ensuring seamless regional implementation. • Conducted comprehensive User Acceptance Testing (UAT) to validate system functionality and compliance with operational requirements. • Authored detailed release guides and documentation to support smooth adoption and knowledge transfer. • Delivered post–go-live support, troubleshooting issues and training local teams to maximize system efficiency and user adoption.