Belal Mohamed

ASC - Authorized Cisco Academy Support Center providing guidance, instructor support, and academic excellence for Cisco Networking Academies. ITC – Certified Cisco Instructor Training Center delivering professional training and enablement for Cisco instructors. IT Education - Providing professional IT & Networking education through Cisco-certified programs, instructor training, and academic support.

Responsibilities: - Teaching Cisco courses - Employ appropriate teaching and learning strategies to communicate subject matter to students - Encourage the development of communication skills and higher order thinking skills through appropriate assignments. - Contribute to the selection and development of instructional materials in accordance with course objectives - Modify, where appropriate, instructional methods and strategies to meet diverse student needs - Define the objectives of each course module and create the content to meet those objectives

Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. • Deal with servers tasks assigned. • Direct interact with complicated technical issues and requests from Management. • Systems development & deployment. • Labs preparations according to operation schedule. • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. • Following standard procedures for proper escalation of unresolved issues to admins. • Training junior staff members.

Responsible to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities - Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. - Oversee the daily performance of computer systems. - set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. - Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. - Confer with staff, users, and management to establish requirements for new systems or modifications.

• Identify and making cold calls for prospective customers by following leads in order to arrange for visits to demonstrate the products • Answer Hot telephone calls from potential customers who have been solicited through advertisements, Exhibition, opened accounts • Maintain records of contacts, accounts, by using Customer relationship management CRM software in order to following up the opened accounts • Meet the potential customers to demonstrate products in order to persuade potential customers to purchase a product

Responsible for setting up, Installing active directory , Creating users , privileges and monitoring networks (LAN and WAN) ,performs a wide variety of evaluation, Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance. Responsibilities Perform on-site and remote technical support. Assist in the organization and inventory of all hardware and software resources. Maintains excellent communication with the IT Manager on all tasks and projects. Assists in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications. Monitors and maintains the use of the library's photocopiers and printers. Develops, maintains, and monitors procedures for all server backups. Monitors, plans, and coordinates the distribution of client/server software and service packs.

desktop PC's, servers, network equipment, and software applications. Monitors and maintains the use of the library's photocopiers and printers. Develops, maintains, and monitors procedures for all server backups. Monitors, plans, and coordinates the distribution of client/server software and service packs.

Support (or maintenance) activities include answering users questions about using hardware and software, resolving basic problems, doing some basic training to staff, ensuring data backups are done, writing procedures for basic/routine tasks such as how to do backups and following basic procedures for computer security, etc Responsibilities Rapidly responding to the customer Assisting the customer with installation and basic questions Providing the customer with known workarounds and resolutions Gathering additional information about reported issue Performing detailed case analysis Reproducing customer problems Developing and providing workarounds and resolutions to customers Escalating issues to Developer Support Maintaining ftp and web site content--product updates (patches/fixes) and information distribution sites Creating failures and requests associated with customer cases and providing status information to the affected customers