Beh Chun Wei

Technical Support Engineer @ NCR Voyix

About

I am a Technical Support Engineer with over one year of experience supporting retail store operations for NTUC FairPrice (Singapore) within a system-driven environment.In my current role, I support daily store operations by reviewing system data, validating item, pricing, and promotion information, and coordinating with internal teams and vendors to follow up on operational and delivery-related matters. This role requires close attention to detail, prioritization of requests based on business impact, and consistent follow-up to ensure store readiness.Through this experience, I have developed a strong understanding of retail operations, inventory coordination, logistics follow-up, and cross-functional collaboration. I am now seeking to transition into a Merchandise role, where I can further develop my skills in stock replenishment planning, product rollout execution, purchasing coordination, and retail operations planning."The only way to do great work is to love what you do." – Steve Jobs

Country

Malaysia

City

Greater Kuala Lumpur

Industry

Information Technology & Services

Skill

Social Media Content Creation, Operations Management, Merchant Accounts, Annual Planning, Technical Sales Support, Operational Efficiency, Cash Register, Chinese, Retail Operations, Marketing Reporting, Operations Coordination, Retail Management Systems, Operations Process Improvement, Shipping & Receiving, Logistical Coordination, Business Efficiency, Stakeholder Management, E-money, Microsoft Office Accounting, Data Reporting

Experience

Technical Support Engineer

NCR Voyix

2024-12 - Present · 1 yr 10 mos

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

- Provide L1 technical support for POS (Point of Sale) and SCO (Self-Checkout) systems for NTUC FairPrice outlets. - Troubleshoot hardware and software issues, escalate critical incidents to L2 team and vendors as needed. - Assist with software patch deployments, system configuration, and feature updates across retail systems. - Document issue trends and system performance logs to support continuous improvement and root cause analysis. - Serve as the main point of contact for end users on-site and remotely during system disruptions.

Internship Trainee

Jinko Solar Co., Ltd.

2023-7 - 2023-10 · 4 mos

Perai

- Supported daily logistics operations by tracking inbound and outbound shipments to ensure timely deliveries. - Assisted in preparing shipping documents, including delivery orders, invoices, and customs-related paperwork. - Coordinated with internal teams and logistics partners to resolve delivery and documentation issues. - Maintained accurate logistics records to support inventory tracking and operational efficiency.

Marketing Sales Person

Premier Event Management & Agency

2021-10 - 2023-7 · 1 yr 10 mos

Bukit Mertajam

- Coordinated onboarding and setup for merchants across multiple locations, ensuring smooth implementation of payment systems and operational readiness. - Provided post-implementation support by troubleshooting and resolving merchant issues to maintain operational continuity and customer satisfaction. - Payment System including Touch'N'Go, Grab Pay and etc.

Project Team Lead

I Smart Service (Event Management Company)

2017-11 - 2023-7 · 5 yrs 9 mos

Penang, Malaysia

- Led end-to-end planning and execution of events with 1000+ participants, ensuring timelines, resources, and on-site operations were well coordinated. - Coordinated cross-functional teams, vendors, and crew to support smooth event setup, operations, and teardown. - Monitored event execution and conducted post-event reviews to identify operational improvements and optimize future planning.

Education

Universiti Malaysia Perlis

Business Administration and Management, General

2021-10 - 2024-10 · 3 yrs 1 mo

During my time at Universiti Malaysia Perlis pursuing a Bachelor of Business Administration (BBA), I actively engaged in both curriculum programs and extracurricular activities. As a member of the Malaysian Maritime Cadet Program (PASKAM), I developed leadership, teamwork, and discipline, while participating in the Chinese Debate Team sharpened my public speaking, critical thinking, and communication skills. I also took part in various volunteer activities and university events, which allowed me to cultivate organizational skills and a sense of community. I am a motivated, proactive, and positive individual who enjoys collaborating with others, taking initiative, and learning from every experience along the way.

Universiti Malaysia Perlis

Entrepreneurship/Entrepreneurial Studies

CGPA: 3.58 / 4.00 Active member of the Chinese Debate Team; represented the university in the China Cup Asia Pacific College Chinese Debate Competition and the National Varsity Chinese Debating Championship. Participated in the Malaysian Maritime Cadet Corps (PASKAM), developing leadership, teamwork, and discipline.