beatrice nyamache

* Accomplishments * Audit calls made by agents on an outbound account * Preparing and analyzing performance of the account on a daily basis * Staff management, evaluations, coaching sessions, setting targets * Reporting to the management on the performance of the account * Preparing the attendance and performance tracker of the agents on the account * Driving sales and revenue of the account * Verification of accounting transactions * Compiling various documents, verifying their accuracy and ensuring proper authorization of payments in accordance with established procedures * Establishing potential leads and following up on them * Training of sales and soft skills * Recruitment * Preparing periodic reports that compare projected growth to actual sales. * Handling escalated calls.

* Project Coordinator- Reqit Nigeria * September 2014- November 2014 * REQIT is a social media recruitment company that uses technology to connect local talent with opportunities. * My direct role was to coordinate a research project in all major campuses in Kenya. This project was time bound and I had to assemble a team from the various campuses, train and send them out to the field to collect, fill, and review data on a daily basis. It was a short successful project that I managed exceptionally well

Accomplishments Successfully Marketed training programs Increased membership and renewal to the Institute-Average of 30% Identified various training needs and opportunities Part of various marketing initiatives Developed a customer service training program that is being used in various organizations

Accomplishments I managed a team of 10 staff in ensuring excellent quality standards are achieved on calls-95% I successfully trained over 300 staff in customer service,client retention,sales strategies and communication skills I oversaw a training department that ensured all staff are well trained in products and services on site and off site I liaised with clients on new product and services and co-ordinate training on the same I successfully identified training gaps through reports from immediate supervisors to bridge gaps

Accomplishments I successfully offered HR support to the business and Head of Human Resource which included Recruitment,Training and administrative duties I successfully inducted and trained new and existing staff,over 400 I successfully recruited over 200 staff,including the bench,that would be called upon in the case of no show I successfully undertook administrative functions of the office that included maintaining and updating employee information through the Human Resource Management Information System I was part of the successful implementation of a system that saw an ease of communication and sharing of documentation, including uploading leave and medical records

* I was charged with the below responsibilities; * Resolve customers issues and queries * Escalate calls to respective departments * Up-sell and cross-sell products and services * Offer exceptional customer experience * Ensure customer satisfaction is achieved

* Zenko is a dynamic fast moving consumer product company that produces tissue and distributes GSK products. * I was responsible for aligning the organization's strategic vision with the human resource agenda to the organization. * My key areas of delivery were; * Skills development * Workforce administration * Employee welfare * Performance management

County Incentives (Kenya) Limited is a business venture initiated and managed by a team of Communication, Marketing and Training specialists. We seek and strive to bring world-class administrative and entrepreneurial skill sets and standards to the 47 counties of Kenya. Accomplishments; Acquired business from 10 counties Developed a strong network across the 47 counties Built mutual trust and confidence with governors and investors Initiated proposals that brought in substantial revenue

Certified Human Resource Consultant

Improvement of one's own human capital is key. You are the C.E.O of your life.Yesterday is gone and tomorrow may never come. Live your life in the present. Activities and Societies: Rotary International

Consulting Activities and Societies: Discussions,group studies