Benny Carels

Lead NPI organisation to realize the strategic vision, ensuring quality, efficiency, and timely delivery. Key Responsibilities: - Define project plans with clear outcomes. - Form and manage project teams. - Apply APQP principles for project organization. - Control capacity, quality, and budgets. - Monitor key performance indicators (KPIs). - Coordinate NPI team's workforce planning. - Oversee the quotation process. - Manage customer communications and service. - Organize business review meetings. - Stay updated on customer developments. - Maintain client relationships.

As an Account Team Manager you are responsible for the clients within your market segment(semicon). Here you take care of the delivery of modules as expected from the customer and an optimal result for KMWE. Tasks and responsibilities • Leading a Team (24 fte) consisting of specialists in the field of quality, logistics and technology(manufacturing). • Managing, coordinating and satisfactorily executing customer requests in the areas of quality, logistics, technology and costs in close consultation with the Business Manager and Directors. • Monitoring the operational result (OOE) and initiating cost/cycle reduction programs. • Drafting and monitoring the performance indicators (PIs) of the Account Team and initiating improvement actions. • Ensuring the operational handling of the customer orders. • Timely signaling of threatening escalations and offering solutions. I act in consultation with the customer and the internal organization. • Reviewing the quotes in the field of QLTC. • Process owner for the relevant processes of the Quality Management System. • Part of the steering committee for the NPIs (New Product Introduction). • Completing the chairman role of the Account Team consultation and periodically consult with senior management. • Member of the management team.

Bottom line responsibility for sales, Margin and integral profit targets for the responsible accounts. Relationship management with the influence of parties in the chain: the customers, but also engineering, purchasing, logistics, central staff, direct colleagues, R & D, etc. The reporting on the results per account (QLTC), providing the necessary data and timely comment on the figures. Also delivering sufficient and timely input at operational / tactical / strategic level to central and decentralized departments. Making consistent and accurate account forecast, as part of the general default account plan. Leading contract negotiations and implementing agreed (logistic) agreements into the organization and supply chain. Lead and / or contribute to assigned (improvement) projects, timely reporting on the progress and realization of the stated goals in the project plan. Also indirectly manage the Customer Focus Team (CFT), which is a multidisciplinary (QLTC) team and formed in a matrix organization. This CFT is prepared for the relevant relationships and I carry the end responsibility for QLTC.

For the entire Benelux, the central commercial contact point. Within the Netherlands directly and in the Belux via a distributor. Responsible for relationship management with existing customers, acquiring new customers, making quotes and making commercial agreements. Also co-responsible for marketing activities in the field of trade marketing and product marketing. For example how to draft promotional plan, shop presentation and assortment development and / or customization.

Bottom line responsibility for revenue, margin and integral profit targets for the responsible accounts. Relationship management with the influence of parties in the chain: customers, but also service providers, champions, key staff, direct colleagues, etc. Reporting the results per account, providing the necessary data and timely comments on the numbers. Also delivering sufficient and timely input at operational / tactical / strategic level to central and decentralized departments. Creating consistent and accurate account forecast, as part of the general default account plan, which is updated at least three times a year for selected accounts. Optimize the number of promotions per account, using an annual promotional plan. Lead and / or contribute to assigned projects, timely reporting on the progress and realization of the stated goals in the project plan / definition. Development of the lighting category based on category management principles, in cooperation with the retailer and marketing department.

In collaboration with the key account manager, the central contact point is for the customer and perform a coordinated role between the various internal departments and the customer. Monitoring the collection by remodeling the collection and managing the phase in / out process. Also managing promotional activities and monitoring the supply chain performance of the customer. Also monitoring the forecast and cooperating with the demand planning department to keep supply chain performance on track. Processing of commercial credits. As an additional outside my function, active as key user SAP TPM and various projects for example SAP implementation in the Benelux, and a key project member in implementing a statistical forecast process.

Responsible for the entire commercial process: Relationship management with existing customers, acquiring new customers, making quotes and making tariff agreements with clients, recruiting and selecting highly qualified ICT Professionals for projects or vacancies at clients, Conducting intake interviews with candidates, conducting salary negotiations and concluding contracts with new employees.

Address complex issues and issues and think about thinking and working to implement the software as well and efficiently as possible in the business processes. This can be done by on-site consultancy or remote support. You also support and guide the first line through coaching and training.