Mohd Bazli Hisyam Ismail

Head, People and Operations @ Finology

About

Achieving success in today's fast-paced and ever-changing world requires unparalleled flexibility and adaptability. As the Head of the COO Office, I am a master of both. My role is to oversee and lead three pivotal portfolios: People and Operations (HR), Business Development (Fintech), and Customer Experience. With a dynamic and hands-on approach, I drive innovation and growth in these critical areas, ensuring our organization stays ahead of the curve. As a consummate people person, I know that the secret to success lies in building strong relationships and empowering teams. From my years of experience in ground operations and customer experience across diverse industries, including banking and insurance, I've honed my skills in leadership, problem-solving, and strategic thinking. This unique blend of expertise makes me the ideal leader to drive our organization forward, no matter what challenges come our way.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Information Technology & Services

Skill

Exit Interviews, People and Culture, Conflict Resolution, Strategic Leadership, Labor and Employment Law, HR Policies, HR Operations, HR Management, Written Communication, Team Motivation, Communication, Problem Solving, Back Office Operations, Service-Level Agreements (SLA), Customer Satisfaction, Customer Success, Customer Onboarding, Customer Engagement, Resource Management, Strategic Initiatives

Experience

Head, People and Operations

Finology

2024-12 - Present · 1 yr 10 mos

Federal Territory of Kuala Lumpur, Malaysia

- Recruitment & Onboarding - Employee Engagement & Wellbeing - Policies & Compliance - Performance Management - Resource Management - Process Optimization & Operational Excellence - Business & Partnership Development for Cooperative & Government Agencies - Customer Experience & Contact Centre