Baylee Skeels

I run Microsoft Tenant to Tenant Migrations among other types of projects.

▪ Implemented the UPS Campus Ship platform to automate and improve the accuracy of cost allocation within the invoice payment process. Allocation time decreased by 83% and accuracy increased by 80%. Also acted as administrator by creating accounts, establishing permissions, and training 6 associates on the new platform. ▪ Selected a new vendor and postage machine to improve the outgoing mail process. Reduced time to prepare outgoing mail from 30+ minutes to under 5 minutes and cost by 52%; shared process with other offices to reduce costs and improve productivity across the organization. ▪Served as a key stakeholder in the company-wide RFP process and conversion to new printers/copiers. Facilitated change management for KC associates by assisting with the deployment and training processes. ▪ Sole in-office employee to maintain office operations for 3 months during COVID-19 for 100+ team members working remotely; routed all incoming calls and mail, scanned and electronically delivered time-sensitive and confidential items to appropriate departments, printed and mailed documents from remote staff, deposited checks and processed bills for payment. ▪ Led $90K renovation of a suite addition to our office, working directly with the architect, designers, contractors, furniture vendors, electricians and building maintenance; chose the furnishings, color scheme, appliances and workstations; collaborated with IT staff to get team members up and running in the new suite by the deadline. ▪ Created lighthearted newsletter to boost employee morale and connection during COVID-19; coordinated volunteer contributors, wrote and edited content, and distributed electronically resulting in a 95% read rate. ▪ Supervised receptionist and administrative assistant and worked collaboratively with them to support internal and external clients with a high standard of service.

▪ Earned “Key Contributor Award for Service Excellence” in March 2017 ▪ Developed Excel spreadsheet templates for use by 15+ sales reps to streamline data capture for import into Salesforce, decreasing time to enter by 50% and ensuring accuracy and consistency of reported information ▪ Supported onboarding of 50 new employees, including ordering business cards, scheduling headshots and handling training

▪ Answered 50+ incoming calls daily and resolved difficult calls with professionalism and a positive attitude ▪ Distributed incoming mail and faxes; prepared outgoing mail and packages for 100+ employees ▪ Processed and deposited minimum of 60 incoming checks weekly

▪ Provided face-to-face technical support to retail customers ▪ Guided customers through the purchase process to match them with the devices and software that best supported their needs. ▪ Maintained composure and customer focus while troubleshooting and solving complex issues in high-pressure situations. ▪ Referred customers to the correct support channels for devices needing repair while setting realistic expectations and clearly explaining the repair process in terms they could understand. ▪ Maintained up-to-date knowledge of all Apple products and devices.

▪ Created e-commerce store and integrated in-store POS system and online payment processing; Modified existing HTML code to redesign web page. ▪ Hired and managed a staff of 12+ individuals across two store locations.; calculated and submitted hours for payroll. ▪ Demonstrated exceptional sales and customer service skills while managing customer experience and resolving issues. ▪ Renovated second store space to prepare for store opening, including design, budget management, drywall installation, shelving installation, painting, fitting room configuration, decorating and merchandising. ▪ Designed window displays and in-store merchandising.