Batool Alhamdan
E-commerce Customer Complaints Specialist @ eXtra (United Electronics Co.)
About
I currently work as an E-commerce Customer Complaints Specialist, handling customer issues across digital platforms with speed, accuracy, and professionalism. I collaborate with internal teams to resolve complaints, improve service processes, and enhance customer satisfaction. Previously, I worked as a Frontend Manager at LuLu Group International, leading the cash operations department and ensuring the accuracy of financial transactions, operational efficiency, and exceptional customer service. I bring strong experience in customer service, administration, and retail operations, along with proficiency in Microsoft Office (Excel, Word, PowerPoint) and SAP (Sales & Distribution, NetWeaver), which I use to streamline workflows and optimize performance. I hold a Diploma in Banking and Insurance from King Faisal University and am passionate about continuous learning and professional growth.
Saudi Arabia
Al Khobar
Retail
Continuous Learning & Development, Effective Communication, Team Building & Collaboration, Team Leadership, Customer Service Excellence, Time Management & Flexibility, Problem Solving & Decision Making, Team Supervision & Coordination, Operations Management
Experience
E-commerce Customer Complaints Specialist
eXtra (United Electronics Co.)
Al Khobar, Eastern, Saudi Arabia
Handles customer complaints across e-commerce platforms by investigating issues, coordinating with internal teams, and ensuring timely resolution. Tracks complaint trends, improves service processes, and maintains high customer satisfaction.
Frontend Manager
Lulu Retail
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Assistant Frontend Manager
Lulu Retail
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Cash Supervisor
Lulu Retail
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Customer Service Representative
Lulu Retail
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Cashier
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Education
King Faisal University
Banking and Insurance
- Knowledge of the structures of the banking and insurance sectors in the Kingdom of Saudi Arabia, and the legislation and laws regulating them. - Understanding the nature of operations and functions in banking and insurance facilities and their administrative and technical structure. - Knowing the main types of insurance and basic banking products and distinguishing between them. - Providing innovative solutions to problems facing banking and insurance operations and managing them appropriately. - Demonstrate the ability to communicate effectively, teamwork, self-learning, and taking responsibility.
Batool Alhamdan's Contact Information
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