Bassam Khadori

Supervise unionized staff at the Control Centre which manages the electrical distribution network of the City of Toronto. This includes monitoring system conditions, outage management, staff scheduling, emergency response, conflict resolution amongst internal and external stakeholders, leading technology upgrade projects and business process improvements. - Managed teams of over 45 controllers and 15 dispatchers. - Lead several successful technology improvements projects: SAP ERP upgrade for Dispatch, phone system upgrade, migrating to a new Confined Space application, resolving radio signal penetration in deep underground vaults, and MNS upgrades, - Digitized several business processes during the pandemic to enable staff to work remotely. - Dealt with many high-volume events with outages ranging from 10,000 to 70,000 customers. - Responded to numerous emergency situations such as maydays, and equipment failure. - Assisted with migration to new Utility Work Protection Code in 2020.

Oversee the company's growth as a provider of NFC service solutions for various businesses, applying entrepreneurship and a lean business approach to transition the corporation from a conceptual prototype to a revenue-generating enterprise. Spearhead project initiatives, including negotiating contracts, writing proposals, managing projects, and facilitating stakeholder relations. Apply expertise in human resources and vendor management to improve profitability. - Co-managed the construction of minimum viable product prototype. - Grew the start up to the point of generating revenue. - Credited with the direct team supervision of over 15 initiatives, relying on workforce planning and decision making proficiency to ensure project completion. - Improved company website SEO, driving rank to show on the first page of Google's results. - Enhanced partnership channels, defining pricing models, marketing plans, estimations, and business strategies for potential stakeholders.

Co-led the electrical feasibility study and preliminary engineering of a $2 billion environmental project. Collaborated with multiple stakeholders, including the client as well as government contacts, senior management, estimators, and vendors. Planned and prioritized deliverables, the execution phase schedule, and the division of work among offices. Supervised a team of 8 engineers and designers. - Initiated an electrical system plan, meeting a $150M budget without major modifications. - Coordinated shared work for four different offices, applying timeline management and quality assurance expertise to guarantee the best possible results. - Streamlined the design and workflow for seven modular electrical rooms. - Designed equipment for temporary construction work, including heavy duty power centres. - Created retrofitting to existing power distribution system to meet the project additional 35 MW power requirements, enabling estimation accuracy within 10% of final cost. - Developed expertise with construction standards and power distribution systems.

Electrical lead for multiple EPCM projects within Canada, USA, and overseas. Coordinated work among different engineering disciplines. Provided on site supervision, including comprehensive reporting and analysis and engineering consulting. Applied a thorough knowledge of project management theory, process implementation, and change management to lead teams of up to 12 designers and engineers. - Developed a +/-15% estimate for projects ranging from $25M to $250M. - Performed five internal quality audits - certified ISO 9001 internal auditor. - Participated in risk management and hazard and operability study reviews as an ISO certified Lead. - Ensured a successful launch by supervising the commissioning of electrical switchgear. - Issued hundreds of engineering deliverables pertaining to: single lines, layouts, specifications, technical reports, datasheets, short circuit, and relay coordination studies.

Provided technical support for customers worldwide in the areas of generation (including nuclear), transmission, and feeder protection. - Assigned the responsibility of senior consultant for a period of two months. - Supported over 200 products. - Applied Six Sigma tools to optimise the performance of a call centre consisting of 20 tech supports. - Reduced call abandon rate by 50%.

Electrical engineering degree.