Bassam Al johani

• Lead daily operations for a major government religious destination. • Developed operational strategies to support high visitor volumes. • Managed workforce planning, scheduling, and performance. • Implemented SOPs and monitored KPIs. • Coordinated with government and security stakeholders.

• Supported the implementation of operational improvements to enhance visitor experience and site readiness. • Managed on-site teams and field staff, ensuring adherence to operational plans and assigned duties. • Prepare and submit daily, weekly, and monthly operational reports.

• Coordinated with internal teams and representatives of tourism establishments, in alignment with Ministry of Tourism regulations, to address non-compliance and enforce corrective actions. • Coordinated with internal and external stakeholders to maintain operational alignment.

• Support daily site operations at Taibah University Vaccination Center to ensure smooth workflow and operational continuity. • Identify and report operational issues or observations to the direct supervisor