Basma Al-Humaidi

•Understand and evaluate client’s needs and make sure our cloud services fit their needs. •Team up with the tech experts to make sure our cloud solutions are set up on time and work well. •Look for chances to offer more services to our clients that they might need or fill any gaps I could. •Share new ideas and features regarding GCP with clients that can help their business needs. •Quickly and professionally answer any questions or concerns clients might have. •Keep an eye on how well our services are doing and share regular reports. •Look at the numbers to see how well things are going with our clients. •Give input on how we can advertise our services better and make our products even more useful.

- Serve as the lead point of contact for all customer account management matters. - Building and maintaining strong, long-lasting customer relationships. - Overseeing customer account management, including negotiating contracts and agreements. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Develop new business with existing clients and/or identify areas of improvement. - Forecast and track key account metrics. - Collaborate with sales team to identify and grow opportunities within territory. - Assist with challenging client requests or issue escalations as needed.

- Build & maintain relationships with clients and partners by understanding their needs, and anticipating them in advance. - Coordinate internal and external resources to expedite workflow. - Manage communication between upper management and employees associated with my key accounts. - Stay on top of SBM offerings and industry trends. - Oversee and achieve organizational goals while upholding best practices - Support and solve problems for clients by understanding and exceeding their expectations. - Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends. - Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects. - Follow up with clients regularly to ensure needs are being met and identify opportunities. - Maintain a database of clients, prospects, partners, and vendors.

• Developing and maintaining a detailed project plan. • Managing cross-functional teams & client relationships, communicating effectively with vendors, peers & stakeholders. • Focused on IT Managed Services, outsourcing consultants, application development, infrastructure, Merger & Acquisition, Spin-Off projects. • Managing project deliverables in line with the project plan. • Grows and retains existing accounts through sales by presenting new solutions and services to clients. • Managing employees and teams: Hire, interviews trains personnel. • Plans persuasive approaches and pitches that will convince potential clients to do business with SBM. • Acts as a liaison between clients, vendors, and consultants. • Recording and managing project issues and escalating where necessary. • Resolving cross-functional issues at the project level. • Lead the team to Monitor, Maintaining, and act as a Scrum Master. • Manages customer information, provide account retention, and troubleshoot customer issues. • Handling PO’s with our Customers. • Monitoring project progress and performance. • Providing status reports (PPO's) to the project sponsor. • Liaises with, and updates progress to, project board/senior management. • Working closely with users to ensure the project meets business needs. • Organizing, attending and participating in stakeholder meetings. • Preparing necessary presentation materials for meetings. • Ensuring project deadlines are met. • Determining project changes. • Ensuring projects adhere to frameworks & all documentation is maintained for each project. • Assess project risks and issues and provide solutions where applicable. • Ensure stakeholder views are managed towards the best solution. • Chair and facilitate meetings where appropriate and distribute minutes to all project team members. • Create a project management calendar for fulfilling each goal and objective. • Recruits and hires individuals based on criteria agreed upon by senior management.

•Generating new lead between Emircom & Government sectors. • Cooperation with Universities to organizing conferences related to IT services and solutions. • Managing project deliverable in line with the project plan. • Recording and managing project issues and escalating where necessary. • Monitoring project progress and performance. • Working closely with users to ensure the project meets business needs. • Organizing, attending and participating in stakeholder meetings. • Preparing necessary presentation materials for meetings. • Ensuring project deadlines are met. • Determining project changes. • Providing administrative support as needed. • Ensuring projects adhere to frameworks & all documentation is maintained for each project. • Ensure stakeholder views are managed towards the best solution. • Chair and facilitate meetings where appropriate and distribute minutes to all project team members. • Recruits and hires individuals based on criteria agreed upon by senior management. • Responsible for the development throughout the target market • Lead the proposal team for preparation of techno/commercial proposal based on client requirements. • Ensure best customer care services • Responsible for handle customer complaints

• Successfully achieving sales targets by 100% between the years 2018 and 2019 • Consistently maintained sales volumes, product mixes, and selling prices by keeping current with supply and demand and changing market trends • Increased customer base from 200 to 500 within a year by employing strategic sales initiatives. • Trained a total of 14 sales officers and support staff members within a short time span of 9 month. • Retained the company’s top 15 customers in the wake of strict competition, by devising and presenting them with discount options. • Increased customers’ interest in new product lines by successfully generating ideas for sales contests.