Basil Almalki

Social Media Specialist @ barq

Country

Saudi Arabia

City

Riyadh

Industry

Human Resources

Skill

Relating to Clients, High-Pressure Environments, Rapid Learning, Conflict Management, Personal Management, Social Media Management, Human Resources (HR), PHR, Time Management, Quality Assurance Standards, Customer Loyalty, Complaint Management, Communication, Problem Management, Social Media, Online Support, Easily Adaptable, Transferable Skills, Multi-task & Handle High-volume Workloads, Sales Operations

Experience

Social Media Specialist

barq

2024-1 - Present · 2 yrs 9 mos

الرياض السعودية

Social Media Marketing Specialist

Barq Finance

2023 - Present · 3 yrs

Managed comprehensive customer inquiries and complaints across multiple channels (call, chat, and social media), ensuring a unified and excellent customer experience. Improved response quality and elevated customer satisfaction by implementing best practices in digital customer service. Demonstrated high flexibility in handling high-pressure work environments, ensuring service continuity and efficiency.

Sales Representative

Harf Information Technology

2017-6 - Present · 9 yrs 4 mos

الرياض السعودية

Salesperson

Harf Information Technology

2021 - 2022 · 1 yr

Achieved monthly sales targets by successfully selling specialized technology solutions to clients. Built and maintained strong, sustainable client relationships, contributing to increased customer loyalty and repeat business. Applied negotiation and persuasion skills to effectively communicate the value of technical solutions.

Managed daily kitchen operations

Alshaya Group

2021-3 - 2025-12 · 4 yrs 10 mos

Riyadh Region

Chef

The Cheesecake Factory

2017 - 2020 · 3 yrs

Managed daily kitchen operations and ensured high-efficiency workflow. Prepared high-quality dishes in strict adherence to brand standards. Developed transferable skills in time management under pressure, effective teamwork, and commitment to quality and safety standards.