barrett urmy

deskside support technician

About

Objective: To obtain position that would utilize my current experience, and allows me to work toward the equal goal of myself and my employer. Summary: A highly organized and detail-oriented individual with over seven years experience providing thorough and skillful customer service, a dedicated and focused employee, able to prioritize and complete multiple tasks and follow through to achieve goals. I am an independent and self-motivated professional, with excellent communication skills who is able to achieve positive relationships with customers and colleagues at all organizational levels. Skills: * Microsoft Suite * Adobe Suite * Windows OS * Linux (Ubuntu) * PHP, HTML5, CSS, XML, SQL

Country

united states

City

quincy

Industry

information technology and services

Skill

active directory, troubleshooting, servers, networking, technical support, vpn, security, microsoft exchange, crm, sql, training, windows, call centers, lotus notes

Experience

deskside support technician

teksystems

2016-8 - 2017-9 · 1 yr 2 mos

* Customer-facing desktop support * Level 2 and 3 help desk support * Extensive use of Service-Now ticketing system * Provided operations support for office of 220 users * Use of Active Directory and System Center Configuration Manager tools * Imaging and support of Win7, Win10 business platforms * Network switching and routing, patch panel cross-connecting * Setup and support of Barco screen presentation units * Support and troubleshooting of Cisco telepresence software and hardware * Equipment configuration * New hire orientation and training * Direct support for Executives

deskside support technician

rr donnelley

2019-8 - Present · 7 yrs 2 mos

deskside support technician

agfa healthcare corporation

2017-10 - Present · 9 yrs

senior it service desk agent

lego group

2008-12 - 2009-6 · 7 mos

* Handled incoming calls and documented user’s issues. * Connected to user’s machines to troubleshoot tickets. * Held the tickets until final resolution then documented and closed the call.

computer technician and customer service representative lead

gateway country store

2003-4 - 2006-6 · 3 yrs 3 mos

* Assisted in diagnosing/repairing laptop and desktop personal computers * Managed customer service in ticketing and relaying to proper technician * Assisted with customer complaints and held ticket to completion * Organized PCs to be worked on per severity level

customer support specialist

vertafore

2013-3 - 2014-7 · 1 yr 5 mos

* Provides coverage of in-bound calls, chats, and casesseeks guidance and approval for escalating issues when the solution is unknown or more complex. * Provides coverage on overflow calls, searches for information to help resolve customer issues; creates a case when solution is unknown.

technician

compucom

2012-10 - 2013-2 · 5 mos

* Build machines via SCCM and Marimba Tuner * Trouble shoot issues with customers. * Deploy machines to customers via shipping and in person.

client service technician

first niagara bank

2012-5 - 2012-10 · 6 mos

* Repair and maintain user’s business laptops and pc’s across entire footprint * Network Administrator * Using Active Directory to build and maintain user’s profiles * Monitored servers across footprint with support of 3rd party company FIS. * Supported branches and help build new servers and maintain connectivity for branches. * Assisted on call after hours support. * Handled Tickets with Service Now application

teller

first niagara bank

2011-2 - 2012-5 · 1 yr 4 mos

* Balances transactions and cash at the end of the workday in accordance with policies and procedures. * Processes all customer transactions in a timely, accurate, and efficient manner. * Handles all duties in a manner consistent with regulatory requirements * Follows all branch and security measures. * Establishes and reinforces customer relationships and meets or exceeds established Retail transactions.

private

us army

2000-1 - 2003-1 · 3 yrs 1 mo

it technician

trumpf north america

2015-3 - 2015-9 · 7 mos

* Handled 1st level support tickets * Maintain PC and laptops throughout the network and creating new workstations using AD. * Patched network data jacks to switches * Assisted with programing switches to Trumpf's standard Protocol. * Assisted in maintaining the Infrastructure

cat customer service representative

travelers

2006-6 - 2008-12 · 2 yrs 7 mos

* Assisted with stop pay requests for Business and Personal claims. * Answered general inquiry questions on catastrophe claims for Homeowners, Automobile, Boat, * and other catastrophe claims throughout the nation. * Responded to phone inquiries for business insurance claims regarding Workers' Compensation.