Barna Bereczky
Site Lead - Veeva Systems Hungary @ Veeva Systems
About
Seasoned software consultant with 20 years of expertise in IT Service Management, specifically service transition, service operation, and continual service improvement. Extensive experience in service desk management, professional services, project management, customer relationship management, and newly found career interest in life science industry solutions.
Hungary
Budapest
Information Technology & Services
IT Service Management, Service Desk, HP Service Manager, Incident Management, Change Management, Problem Management, Team Management, ITIL v3 Foundations Certified, IT Transformation, SLA, MCDST, Project Management, Service Improvement, Service Implementation, Communication, Coaching, Mentoring, User Acceptance Testing, Information Technology, Service Delivery
Experience
Site Lead - Veeva Systems Hungary
Veeva Systems
Budapest, Hungary
Practice Director, Managed Services, Development Cloud
Veeva Systems
Practice Manager, R&D Post-Implementation Services
Veeva Systems
Release Architect, Senior Consultant
Veeva Systems
Hungary
- Changing the culture of traditional software releases and maintenance by driving an agile release methodology - Leading customer post-implementation maintenance and improvement streams working across QA, IT and Business teams - Designing and planning delivery of innovative customer releases adjusted to product updates
EU R&D Managed Services Team Lead
Veeva Systems
Budapest, Hungary
Associate Client Partner
ArisGlobal
Budapest
- Build positive and productive relationship with clients - Liaison between clients and management for business execution - Understand client needs and identify new business opportunities - Negotiate business contracts and costs with customers as needed
Continual Service Improvement Manager, Service Transition Manager, Scrum Master
Oracle Life Sciences
Budapest
- Managing improvement initiatives to services and processes - Coordinating service transition activities across organizations - Introduce Agile methodology and Scrum framework to Service Management - Integrate ITSM and Agile best practices in order to achieve stable and quality-assured service delivery
Software Implementation and Technology Consultant
Hewlett Packard Enterprise
- Design, implementation and customization of HP Service Manager ticketing system - Design, implementation and customization of HP Service Anywhere - ITSM Process Design for Request, Incident, Problem and Change Management - Solution design, implementation and onboarding of HP Standard Reference Architecture workflow tools and business processes for new and existing deals - Customer Core Data Management: data collection, validation, transformation and test - Driving tool transformation while working together with project managers, process owners, client representatives, transformation managers, tool implementation leads, account delivery leads, etc.
Team Leader
Electronic Data Systems
- Manage the performance of services to customers and ensure the highest level of service according to terms of contract and SLA - Review performance reports, service improvements, service quality and processes - Provide management and performance reports. Manage the team
Service Desk Agent
Electronic Data Systems
Budapest
Various Service Desk roles: Service Desk Agent, Lotus Notes SME, RDM Specialist, Service Desk Coach, Knowledge Management Lead, Deputy Team Leader
Laboratory Assistant
Greenhouse Food Factory
Dunakiliti, Hungary
Quality and process control
Barna Bereczky's Contact Information
Phone
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