barbara nagell

Responsible for building relationships with community hospitals to increase facility census; promoting brand awareness in the community at large and managing the admissions process. Key areas of responsibility included:  Customer Relationship Management – ensure positive new client experience by promptly responding to & providing information to all calls related to admissions; taking families and prospective patients on tours prior to admission & providing organized documentation packets as needed.  Consultative Selling – excel at building relationships quickly & easily and leveraging rapport with clients to promote & upsell additional services offered by the Nursing & Rehab center.  Polished Communicator – effectively & continuously communicating with social workers, case managers and physicians to ensure excellence of service to clients & to reduce delays.  Detail Oriented Administrator – highly focused on accuracy as a reviewer of clinical & medical charts received from local hospitals; responsible for validating resident or patient insurance provider & updating client files.

Specialized in & recognized for significantly increasing census by over 50% growth in 3 years by developing excellent communication and trust with hospital and community social workers, insurance company representatives and physicians. Created & supervised team to service & support hospital and doctor facilities & grow business for the Rehab Center.  Administration – pre-admission liaison and marketer to local hospitals; preformed chart reviews in hospitals and medical facilities; participated in weekly meetings with department executives and met directly with family and patients.  Presentations & Billing - Led medical review meetings concerning Medicare/HMO with department executives; responsible for coding and billing charges in the “RUG” Resource Utilization Group system. Key Achievements:  Selected for cover of National Clinical Magazine for Rehab Professionals  Voted Employee of the Year among 250 employees  Licensed Physical Therapist Assistant//Retired License

SE Mobility is a DME contracted to Medicare dealing primary with all your mobility deficit needs. Family owned and operated by Mary and Steve Whitcomb. Son, Chris Whitcomb is a full time employee. Steve and Chris deliver and service products sold. Known for their great customer service reputation keeps customers coming back and referring to friends and family. We service skilled and assisted living facilities in the surrounding region, providing their patients with mobility needs and great service. My position is part time. I love being part of this family business and contributing to the value of this company, any way possible.

Along with my career in the medical field I enjoy helping people sell there homes quickly and with a greater profit by Staging along with helping home owners improve their home atmosphere with Redesign. Let me give additional information with regard to this added passion of mine. I have become an independent Home Stager and Redesigner affiliated by and through Stagedhomes.com.. As an ASP (accredited staging professional) I assist sellers in readying their home for a quick sale with a turn key presentation to prospective buyers. As a redesigner I transform the living environment for owners that grow frustrated with what to do with a room(s) to give it an updated fresh look so they may continue to enjoy the home they love and live in. This is an adjunct to my normal professional work.

Responsible for sales growth and educating clients on benefits of owning timeshares.Oversaw sales & client relations including:  Knowledge & Training Resource - provided information, brochures, conducted presentations and workshops to educate clients on the value and benefits of timeshare ownership.  Tour Guide - developed relationships & quickly built rapport with potential clients while providing city and on-site tours of timeshare buildings and apartments. Engaged with clients & provided a positive experience; followed up on leads and provided incentives to close sales.  Sales – Negotiated with clients; leveraged strong sales tactics through consultative selling approaches & worked closely with legal department to have clients sign contracts and close the sale.

* Focused on Residential Real Estate sales with emphasis on customer service excellence & winning referral business. *  Knowledgeable in using & leveraging data from MLS systems * extremely organized & detail oriented in researching & providing clients with results to “exactly” match their criteria. *  Educating clients on how to figure out the actual value of the property * find “creative” financing when credit was an issue * being a resource on the local area schools, roads, business & other areas of interest. *  Keen observer of body language * adept at working successfully with all types of personalities. *  Possess the ability to empathize with others & ask leading questions to encourage potential clients to share insightful information.

Priority: Personal Customer Service Inventory/Recovery/Register