Barbara Conforti

Guest Customer Service Specialist @ Bonelli Bluffs RV Resort & Campground

About

At Bonelli Bluffs RV Resort & Campground, our team excels in creating memorable stays for our guests, a commitment I proudly share. My Associate of Arts from Mt. San Antonio College in Business Administration amplifies my aptitude for managing operations with precision. My expertise in Customer Service and Team Support Management is complemented by a proficiency in now the Hospitality Industry, allowing for a unique blend of service and knowledge that caters to our visitors' diverse needs. Together, we ensure every experience is not just a visit but a lasting memory.

Country

United States

City

La Verne

Industry

Hospitality

Skill

Guest Service, Site Management, Customer Analysis, Mortgage Lending, Conflict Management, Exceeding Customer Expectations, Computer Literacy, Loan Servicing, Greeting Customers, Teamwork, Reservations, Hospitality Industry, Guest Services, Customer Experience, Administrative Assistance, Technical Skillset, Independence, Negotiation, Event Planning, Strategic Planning

Experience

Guest Customer Service Specialist

Bonelli Bluffs RV Resort & Campground

2022-10 - Present · 4 yrs

San Dimas, California, United States

Guest Services Specialist

Bonelli Bluffs RV Resort & Campground

2022-10 - Present · 4 yrs

San Dimas, California, United States

Customer Service Specialist

Bonelli Bluffs Resort

2022-10 - Present · 4 yrs

Greet and assist guests with reservations daily in large 523 site resort. Payment processing, refunds, and future credit stays, using check, ACH and debit terminals. Handle all front desk operations, provide guests with information regarding the services, and leverage the best practices of customer service to address and resolve all guest service-related issues. Answer heavy incoming calls to address all guest inquiries regarding resort reservations, prices, policies, amenities, rentals, billing cancellation inquiries, and rentals utilizing excellent customer service for a better guest experience, resulting in higher customer satisfaction rates, reviews. Referrals and guest loyalty. Run excel site and arrival reports for effective site management.

Financial Services Manager

First Financial Credit Union

2016-5 - 2021-8 · 5 yrs 4 mos

Directed all aspects of compliance adherence, strategic planning, and customer service to drive revenue growth and achieve performance goals. Generated reports to track service levels and response times to ensure optimal customer service. Payment processing for tax, insurance, mortgage payments, and earnest money deposits. Boosted sales from $9M to $28M monthly after creating articulated SOPs for cross training. Resolved customer inquiries promptly utilizing excellent verbal and written communication skills. Delivered field supervision of regional branches for goal allocation, deliver staff training on systems and processes, and provide coaching/mentoring to ensure optimal service to members. Managed timecards, vacation/meeting calendars and annual performance reviews.

Customer Service Representative

First Mortgage

2009-1 - 2016-4 · 7 yrs 4 mos

Managed heavy incoming calls daily in high volume Loan Service Center. Assisted Cashiering Dept. at month end processing payments and refunds. Reporting; production and turn time daily, monthly and quarterly for all departments. Provided a range of support including year-end analysis and reporting, payment posting / arrangements, insurance, and a variety of customer needs regarding the company’s services. Maintained a 96% customer satisfaction score by delivering exceptional customer service accurate and timely resolving of all customer issues.