Barbara Oliveira
People Operations Partner @ SumUp
About
HR leader with a strong People Partner background and leadership experience in HR Operations and Service Delivery within multicountry and matrixed environments. My career has evolved at the intersection of business partnership and operational governance, with a clear focus on building scalable, compliant HR services aligned with business priorities. I have led cross-functional and cross-country initiatives, acting as a key connector between business stakeholders, HR Operations teams, and external partners. My work focuses on strengthening service delivery models, governance frameworks, and enabling a consistent employee experience across the full employee lifecycle. Coming from a People Partner foundation, I bring a business-driven and pragmatic perspective to HR Operations leadership, ensuring that service delivery decisions are risk-aware, sustainable, and aligned with organizational goals.
Brazil
São Paulo
Computer Software
HR services, Transformação digital, Automação de processos, Liderança, Gestão operacional, Gestão de projetos, Transformação empresarial, Qualidade dos dados, Orçamento, SSMA (Saúde, segurança e meio ambiente), Solução de problemas técnicos, Business culture, Design organizacional, Engajamento dos funcionários, Direito do trabalho, People process, Workday Payroll, Gestão de RH, Remuneração e benefícios, HR Consulting
Experience
People Operations Partner
SumUp
- Leadership and governance of HR service delivery in a matrixed environment - Partnership with HR Operations teams, employee lifecycle, and HR systems processes (Workday) - Oversight of escalations, service quality, and compliance topics - Cross-country collaboration and stakeholder management - Contribution to continuous improvement initiatives and service delivery maturity
People Partner (HRBP)
SumUp
São Paulo, Brasil
- Strategic partnership with leadership to enhance people management and drive business results; - Culture ambassador, fostering and reinforcing the company's core values; - Design and leadership of initiatives focused on employee engagement, organizational development, and talent management; - Implementation of performance management, succession planning, and career development processes; - Development of Diversity & Inclusion programs to promote an inclusive workplace; - Definition of strategies for attracting, retaining, and developing top talent.
HR People Ops Coordinator
Uber
São Paulo, Brasil
Processes involving the employee's life cycle end to end.
HR People Ops Coordinator
Cornershop by Uber
São Paulo, Brasil
Processes involving the employee's life cycle end to end.
HR People Operations Benefits
Whirlpool Corporation
São Paulo, Brasil
Gestão estratégica de projetos de saúde da companhia; Realização de projetos e ações de bem-estar alinhadas ao programa global de benefícios (Be-well); Estratégias de Benefícios.
Human Resources Generalist
Ferrero
São Paulo, São Paulo
- Payroll Management and Benefits processes - Manage annual budget process and periodical reviews of benefits expenses. - Implementation C&B policies and benefits packages - Benchmark to compare best practices, maintain competitiveness, attract and retain talent - Implementation of the Rewards platform - Implementation variable compensation for Sales team - High-efficiency processes to avoid costs - NPS Survey - Litigation and labor advice - Health and Safety Management - Performance process and career path - Experience in union negotiations and elaboration of collective agreements, PLR and labor hearings.
Benefits and Human Capital Coordinator
WTW
São Paulo e Região, Brasil
- Benefits Management (insurable, non-insurable and flexible) - Implementation of Compensation Strategy - Designing C&B policies and benefits packages, negotiating with suppliers and comparing best practices to remain competitive in attracting and retaining talent, reducing costs - Training and development of high performance teams - Payroll and benefits outsourcing - Implementation of job & salary policies and creation of job descriptions - Definition and implementation of variable compensation policies for our clients
HR Consultant - People Partner
Danone
São Paulo e Região, Brasil
Jan.2013 - Training and Leadership Development focused on sales teams - Performance Process: 360o Assessment and Calibration - NPS and engagement actions - Conflict management and facilitation of crucial conversations - Communication Facilitator for relationship management Nov.2011 - CSC implementation project - Outsourcing implementation project for benefits and payroll - Responsible for the process of harmonization of benefits - Standardization of procedures/policies - Management of 4 consultants
Human Resources Generalist
Mondelēz International
São Paulo
Benefits Analyst
Aon
São Paulo
Executivo de Contas | Pós Vendas
Medial Saúde
São Paulo
Relações Empresariais| Pós Vendas
Medial Saúde
Especialista de atendimento ao cliente
Medial Saúde
São Paulo, Brasil
Education
Universidade Cidade de São Paulo
Psicologia Organizacional
Uninove - Universidade Nove de Julho
Gestão de Recursos Humanos
Centro Universitário Sant'Anna
Relações Públicas
Barbara Oliveira's Contact Information
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