barbara lappe

* Provided senior level technical support for software applications. * Responsible for troubleshooting applications across all platforms, including Novell, Windows NT, 2000 and 2003 Servers, Windows 95/98/ME/2000/XP clients, and Macintosh OS 7.1 – OS 10.3 server and workstations. * Designed and implemented databases to improve existing processes and customer service relations. * Maintained technical support issues posted on the company web site using HTML code. * Organized, wrote, and edited training and manual documentation to streamline the training process and implementation of new database system. * Performed assistant supervisor duties including managing and leading employees to provide quality support in an efficient manner.

* Designed and implemented System Control and Data Acquisition (SCADA) for Water/Wastewater systems using Wonderware * Developed relational databases to interact directly with SCADA software to enable automatic reporting using Microsoft Access, SQL Server, and/or Crystal Reports. * Responsible for verifying data integrity using relational database scripting * Provided customized reports according to customer requests using both Crystal Reports and Microsoft Access * Configured and maintained networks, computer software, and scheduling of backups. * Communicated directly with customer and conducted and witnessed factory testing to verify customer needs are being met.