Brianna Raymond, MBA

As a Growth Effectiveness Program Manager, I specialize in driving process efficiency, financial strength, and operational performance to ensure the success of strategic initiatives. With over 10 years of experience in leveraging computer technology and information systems, and 7 years in leadership roles, I excel in planning, directing, and managing end-to-end implementation. My role involves collaborating with various stakeholders to apply sound project management principles. By implementing Scrum methodology, I facilitate efficient project management and drive progress. I think through scenarios holistically and partner with subject matter experts to create options and contingency plans. I am passionate about operational excellence and committed to delivering results that drive business success. My expertise includes coordinating and managing enterprise-wide projects, developing effective operational areas, and navigating complex challenges to drive cross-functional collaboration.

-Responsible for defining and maintaining quality standards for 8 lines of business -Ensuring 7 quality assurance teams practices align with agile principles and methodologies, such as Scrum and Kanban -Building and overseeing feature backlogs to support business timelines and product roadmaps across all Agile Release Trains -Working closely with QA engineers to ensure that tests are executed according to defined strategies and plans, and that any defects are properly identified, documented, and resolved -Collaborating with stakeholders to gather, prioritize, and oversee quality assurance team objectives, features, and stories for each quarter -Reporting and overseeing team risks and dependencies -Regularly communicating with stakeholders to provide status updates, report on defects and impediments, and gather requirements and priorities -Participating in agile ceremonies, such as sprint planning, daily stand ups, and retrospectives

• Led cross departmental Launch Team whose mission is to deliver smooth monthly product launches for our Flagship product by ensuring we release quality software which customer facing employees are effectively trained on, and customers are aware of through compelling messaging • Managed the release process, collaborating with process owners to ensure successful launches • Provided ongoing communication of progress of releases, and relevant issues to stakeholders including executive team • Developed release grade and compilation of key metrics for monthly Flagship launches to utilize in hindsight reviews and identify actionable insights • Led teams through hindsight reviews to identify missed goals, engage in discussions to determine root causes, then partner to make and implement action plans for improvement • Strategize and iterate on current processes to make launches more effective and efficient • Ensure coordinated scheduling and on-time completion of milestones and release activities across 5 product lines • Headed risk/issue management by identifying, analyzing, responding to, and tracking release risks and issues to mitigate negative customer impact • When software issues arise during release process, lead discussions to determine response plans that provide open and real communication with customers and minimize customer impact, while maintaining the company’s interests • Led creation of Priority Issue Response Plan with accompanying internal and external messaging • Awarded CEO Employee of the Month for Overall Performance

• Led, mentored, and developed five operations teams(18 employees) supporting universities in 110 locations • Provided and managed high level of customer service through creating key performance indicators • Guided department reorganization through negotiation of new and existing roles to support internal and external customers, compliance, reporting, finance, and new student operations • Managed, trained, and created materials to support multiple policy changes, acceptance guidelines, transcript ordering procedures, and program state restrictions across all four universities • Built and maintained relationships through collaboration with managers, directors, and business executives • Developed team to exceed production goal by an average of 15%, while reducing accounts receivable by 27% • Managed over 10,000 students’ financial aid and admissions accounts, equating to over $10.3 million of assets • Provided financial reporting, forecasting, and variance analysis for new student operations

• Awarded three Outstanding Achievement Awards for ability to deliver results and increase revenue. Awards include: -Highest Financial Certification Ready Rate at 95% -Largest Reduction in Accounts Receivable due to lowest Proof of Graduation Cycle Time -Outstanding Customer Service and Graduation Team Communication • Managed over 250 students' financial aid and admissions accounts, equating to $257k of assets • Set expectations and firm deadlines with internal and external customers to meet deadlines and uphold Federal Aid Policies for grants and subsidized/unsubsidized loans • Analyzed financial reports and conducted executive reporting of new student enrollment

• Conducted high volume cold calls to pursue and interview potential students • Scheduled and conducted high quality phone interviews to build rapport and assist students in degree pursuit • Awarded Outstanding Achievement Award for Customer Service and 100% Start Rate

• Planned, organized, and implemented over 20 marketing events and presentations across 18 universities • One of four campus managers chosen for this role due to top sales and leadership performance in 2008 • Trained, developed, and mentored campus managers to produce direct sales exclusive to their market

• Recognized for top sales through all inclusive trip to the Winter 2008 Leadership Convention • Generated top sales through planning, organizing, and implementing self-developed presentations and marketing events

• Planned, scheduled, and lead recreation activities for after school and summer programs for 60-100 kids • Promoted child growth and development through the creation and implementation of interactive activities/sports

Small startup company, founded in 2003, to provide health enthusiasts/athletes with healthy energy alternatives. - Developed, produced, and managed marketing events to produce direct sales and create brand awareness - Exceeded sales goals and developed highest sales producing team in state of Arizona in 2008 