barak mccormick

* Managed 10-15 associates and was responsible for the daily development and motivating of assigned associates * Completed monthly performance evaluations * Resolved escalated customer complaints * Managed several departments inbound call flow from three major call centers around the country (MO, OH, FL) * Participated in several video and phone conference calls with branching offices on improving customer service, associate morale, computer systems, and policy updates/changes * Provided timely and appropriate follow-up on customer accounts * Resolved associate problems and concerns effectively * Minor system debugging and repair

* Responsibilities: * perform basic level administrative duties required to maintain the Microsoft Windows server environment * provide basic level technical expertise and perform tasks for all related infrastructure projects, including business continuity and disaster recovery. * provide 24x7 support of the Microsoft Windows environment including after hours maintenance and on call duties. * work closely with business and I.S. associates, and outside vendors to actively design, plan, and execute Windows environment additions and changes. * perform other duties assigned Experience: * Continue gaining knowledge in Microsoft PowerShell. * Proficient in the commission and decommission process of physical and virtual servers. * Experience in Dell rack mount and blade hardware. * Proficient in Active Directory and in the AGDLP process Knowledge in vSphere and the Linux OS.

Continue experience in the following categories. Editing process (5/20/14) Worked in depth primarily with Dell Hardware: Powered Edge M600 - 610s (Blade/Chassis) Power Edge R900s, R810s, R710's, R720's Continued Knowledge inactive Directory, DNS, and DHCP,

Scottrade, Inc., a financial services firm, partners with more than three million retail clients to provide the trading services and investment solutions they need to overcome barriers to financial success. Founded in 1980, Scottrade pairs its large nationwide branch network with advanced online products and services to help clients gain insight into the market and react quickly to trading opportunities. Other lines of business include Scottrade® Advisor Services, which serves registered investment advisors; Scottrade Investment Management, the nationwide investment advisor; and Scottrade Bank, which provides online retail banking products and services, commercial lending and commercial equipment financing. To learn more about opportunities to advance your career at Scottrade, visit careers.scottrade.com.bit.ly/socialdisclosures