Baraa Almodrek
Service Delivery Specialist @ Telecom Egypt
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Egypt
Information Technology & Services
Microsoft Power Apps, SharePoint, DuckDB, SQL, OpenCV, Pandas (Software), Teamwork, Critical Thinking, Time Management, Microsoft Office, Microsoft Excel, Microsoft Power BI, Python (Programming Language), Selenium, Selenium WebDriver, Microsoft Power Automate, Powershell, Generative AI Tools
Experience
Service Delivery Specialist
Telecom Egypt
•Enhancing team performance and operational efficiency. •Conducted targeted data analysis to identify gaps in team workflows. •Implemented optimized solutions through close collaboration with the data team. •Successfully improved SLA adherence by 10% by streamlining processes and driving effective communication. Demonstrated strong problem-solving skills and a commitment to delivering high-quality service outcomes. This experience highlights my ability to work across teams and utilize analytical and collaborative approaches.
Education
Akhbar ElYom Academy
Electrical, Electronics and Communications Engineering
Baraa Almodrek's Contact Information
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